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Accomplishments for 2009-2010

ERP/ Banner Implementation

ERP/ Banner Implementation
Continued to implement additional modules comprising the SunGard Banner system. Project Enterprise is the multi-year initiative to to implement, integrate, and upgrade all major administrative systems into a consolidated, state-of-the-art database-driven infrastructure based on the SunGard Banner system.
Led the project through the implementation of:

  • Banner Human Resources
  • Cognos Reporting and the Operational Data Store (ODS) for Human Resources
  • Kronos Timekeeping system
  • iGreentree Version 6.0

E-mail & Web

  • Completed migration of all users from the Mirapoint server to Gmail and Exchange systems; retired the Mirapoint system.
  • Migrated all Exchange 2003 users to Exchange 2007 server, allowing for enhanced features and services.
  • Virtualized the Helix and Flash media servers, Develop web server, and Uniprint print servers.
  • Replaced Google Search Appliances with enhanced hardware and software for more accurate Temple website searches.

Client Services

  • Routed 89,023 support calls though the Help Desk.
  • Provided 11,805 office visits by the Desktop Support team.
  • Coordinated and implemented start of semester and Get Connected services for fall 2009 and spring 2010 semesters. Assisted over 1,000 students with network setup connectivity during August move-in weekend.
  • Relocated and set up over 250 employee systems from University Services Building (USB) to Temple Administrative Services Building (TASB), Main Campus, and Health Sciences Center (HSC) locations.
  • Provided client support and assisted coordination for the migration of 696 systems from departmental servers to a new high-performance, enterprise-wide network file storage service.
  • Coordinated and sent over 200 bulk e-mailings for high level offices.
  • Prepared for and implemented Teach for America Move-in.
  • Administered the Knowledge Base which logged over 23,500 questions viewed.
         - Revised e-mail alert structure.
         - Added 439 questions for a total of 1,080
         - Added new features including an optional public search box which does not require a log in for general questions from parents/prospective students.
  • Set up new ERP training room at TASB.

TECH Center Enhancements

  • Replaced 125 Macs as part of the four-year refresh cycle.
  • Refurbished facility with new carpeting and color scheme.

Blackboard Upgrades

  • Upgraded Blackboard from version 8 to version 9. The upgrade introduced a more user-friendly interface with drag and drop functionality, inline editing, and consolidated page layouts, resulting in fewer clicks to navigate and complete tasks. Other significant improvements included integration with YouTube and Flickr, anonymous grading, self and random enrollment into groups, and notifications.
  • Implemented new version of Campus Pack which offers blog, wiki, and podcasting within Blackboard courses.
  • Installed Wimba Pronto to provide instant messaging capability.

Smart Classroom Plan

Completed phase 7 of the Smart Classroom Plan. Smart classrooms include built-in multimedia, Internet, and computing capabilities. Phase 7 and other classroom technology improvements included:

  • Converting 20 classrooms on four campuses to smart classrooms
  • Upgrading all existing smart classrooms in Tuttleman Learning Center to 16x9 projection
  • Replacing 222 computers in Tuttleman Learning Center classrooms and labs
  • Installing wireless Internet access throughout Tuttleman Learning Center

Accomplishments for Fiscal Year 2009-2010 New Building & Office Support

New Medical School Building

  • Installed 50 thin clients in the Anatomy Lab, configured Citrix servers, and set up access to Temple's high-performance, enterprise-wide network file storage service.
  • Configured and installed 26 new PCs in smart classrooms and conference rooms; configured help request settings, remote monitoring, and alerts.
  • Coordinated installation of a digital recording system in the Simulation Center.
  • Set up 11 new Echo360 (TUcapture) appliances.
  • Provided training and orientation to faculty and staff for using technology in new smart classrooms.
  • Provided training to curriculum administrators for using new Echo360 (TUcapture) scheduling system.

School and College Support

  • Replaced 24 computers in the Multimedia Urban Reporting Lab, 15 computers in the Accessible Computing and Information Technology lab, 25 computers in the Architecture lab, 23 MacBook computers in Education, and 30 computers for Temple University Center City (TUCC) administrative staff.
  • Set up and configured 51 workstations in new Engineering Building classroom lab.


  • Developed and delivered the following:
         - Umarketplace online training curricula for Temple employees
         - Annual Report of Faculty Activity application for TAUP faculty
         - Course/Program Request application for Temple deans, department chairs, and department designees
  • Planned and implemented a 24/7 online training program for the Temple community consisting of ready-made interactive, hands-on material covering the full Microsoft Office suite of products, Windows 7, and the basic use of computers.
  • Expanded Information Technology Services Training & Outreach to include 60 one-minute workshops to deliver information to members of the Temple community who do not have time to attend traditional three-hour training sessions.
  • Designed and delivered 23 new face-to-face hands-on workshops.
  • Developed and delivered eight new multimedia, cloud computing, and social networking seminars.
  • Collaborated with Human Resources staff to deliver social networking seminars and workshops on the use of technology.

Infrastructure, Operations, & Security

  • Implemented Windows Server 2008 Active Directory to provide active directory services to the University community. This infrastructure enables all Temple staff, faculty, and students to use active directory for accessing University resources.
  • Provided laptop encryption software to University staff who handle sensitive data.
  • Rolled out Check Point Full Disk Encryption software, which protects sensitive data on laptops, to an initial group of University staff. Protection of sensitive data has become increasingly important to comply with changes to regulations, such as the enactment of the PA Breach Notification Act.
  • Expanded and upgraded VMware infrastructure to VMware 4.0; implemented a new high-performance, enterprise-wide network file storage service (NAS).
  • Started operations for the new Joint Data Center designated to become Temple's primary data center.
  • Deployed an event management solution (EMS). This system handles alerts from ERP systems and applications and routes them to appropriate parties for taking necessary actions.
  • Acquired a new disk-based backup infrastructure (Avamar) to strengthen backups. This infrastructure tightens up backup windows, meets recovery time objectives, and provides metrics/reports. Started migrating systems from old, end-of-life, tape-based backup infrastructure to new technology.
  • Reviewed, updated, and tested disaster recovery plans for all the University's mission-critical systems.

Application Development & Support Services

  • Built website for Public Health Law Research, a program with participation from health professional institutions across nations. Funds are awarded for interdisciplinary study involving legal issues and health areas as diverse as bioterrorism and floods. The Robert Wood Johnson Foundation selected Temple Law School to run the program and required that the website be built on Drupal and include forums as well as the ability to accept proposals and news feeds.
  • Launched the Annual Report for Faculty which is used to collect and retain data necessary to assign faculty merit adjustments.
  • Created Access Profile to help support the administration of an extremely complex security access and approval environment that was established with the introduction of Banner, Cognos, TUmarketplace, and Identity Management.
  • Responded to the Federal requirement to implement Direct Lending by July 1, 2010 by creating processes to do the following:
         - originate Direct Loans and coordinate those loans with Master Promissory Note and Entrance Interview data
         - disburse Direct Loan funds to students through alteration of the existing Financial Aid interface, which replaces the Electronic Funds Transfer method
         - report disbursements to the Department of Education for payment to Temple University University's mission-critical systems.


The 5 year network upgrade project continued during this year. Below is a list of the buildings where the Telecommunications staff replaced and upgraded the switches located in the building closets:

Upgraded a total of 466 legacy switches in the following buildings:

  • Main Campus: Bio-Life Sciences Building, White Hall, Temple Towers, Johnson Hall, Hardwick Hall, Triangle, Barton Hall, Conwell Hall, McGonigle Hall, Liacouras Center and Garage, Beury Hall, Presser Hall, Gladfelter Hall, Pearson Hall, Ritter Annex, Wachman Hall, Jones Hall, Tuttleman Learning Center, Barrack Hall, 1800 Liacouras Walk, Esther Boyer Theater, Student Pavilion, Chiller Plant and Physical Plant, and Beury Hall
  • Ambler Campus: Ambler East Hall
  • Health Sciences Center and related buildings: New Dental School, Outpatient and Rock Pavilion, Park Avenue, Old Dental School, Jenkintown Medical, Medical Research Building, and Kresge Building, Old Medical School, Hudson Building, Carlisle Garage, Ontario West Garage, Northeastern Allegheny, Faculty Student Union Building, Medical Office Building, Episcopal Hospital, and Temple Physicians’ Inc.
  • TUCC - 6th floor

Performed the following upgrades to provide additional capacity and redundancy to the university network:

  • Upgraded the 5530 switch serving the Building Distribution Frame (BDF) in the Ambulatory Care Center (TUHS).
  • Increased the Verizon internet connection from 200Mbps to 800Mbps.
  • Upgraded the TASB Nortel Passport router (installed second chassis and enabled VRF routing to handle the University presence in this building).
  • Increased the capacity on the University firewall with additional cards and code updates needed to handle the additional bandwidth.
  • Upgraded the hardware for the Zenoss MySQL network monitoring database.
  • Upgraded the university's Blue Socket wireless controller, which serves Main Campus, Ambler Campus, Center City and School of Podiatric Medicine.
  • Upgraded code on the Passport routers serving the Ambler campus, Northeastern, Episcopal, Jeanes campuses.

Performed the following miscellaneous items:

  • Coordinated the completion of the cell tower (stealth tree) on the Ambler Campus. AT&T and ClearWire have also installed their antennas on the tower. This has greatly improved cellular coverage on the Ambler campus.
  • Converted training room 10 at TASB to be on the university network to accommodate training at this location for university employees.
  • Installed new voice and data services for the Temple University Health System T3 helicopter on the grounds of Doylestown Hospital. Services moved from Wings Field in Montgomery County.
  • Coordinated the cable television wiring in the Liacouras Center to improve reception quality in the offices and suites.
  • Upgraded the Meru wireless controllers for the Temple University Health System in preparation for 11.2.n access.
  • Provided voice and data services for four new smart classrooms on the Ambler Campus and 16 rooms on the Main campus.

Performed the necessary network and telephone infrastructure maintenance to enable the following offices to be relocated from USB to TASB:

  • Internal Audits, Institutional Advancement, Purchasing Department, Grant Accounting, Temple University Press, Labor Relations, Compensation, Training, Human Resources Administration, Payroll, and Information Technology Services Human Resources technical support group

Performed the necessary network and telephone infrastructure maintenance to enable various departments/groups to be relocated. The departments/groups along with their new locations are listed below:

  • Main Campus: Project Innocence (6th floor of Conwell Hall), Computer Business Services (1938 Liacouras Walk, 3rd floor), Office of University News and Media Relations (Sullivan Hall, Garden Level), Admissions Call Center (Conwell Hall, 1st floor), V.P for Research (1938 Liacouras Walk, 2nd floor), Human Resources Employment (1938 Liacouras Walk, 1st and 2nd floors), University Telefund (Student Center South, 4th floor), Institute on Disabilities (Student Center South, 4th floor), Office of Risk Management (Carnell Hall, 6th floor), Intergenerational Learning (1700 N. Broad Street, 4th floor), University Photography (Mitten Hall, 2nd floor), Office of Multicultural Affairs (Conwell Hall, 3rd floor), Institute for Survey Research (Anderson Hall, 3rd floor), USB Copy Center (Wachman Hall, 10th floor), Swift Mailing (Wachman Hall, 10th floor), School of Tourism and Hospitality (Speakman Hall), and Marketing and Entrepreneurship (Speakman Hall)
  • Health Sciences Center and related buildings: Cardiovascular Research Center (New Medical School), Pathology Department (New Medical School), andSurgery Outpatient Offices (Parkinson Pavilion - 3rd and 4th floors)