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Accomplishments for 2011-2012

ERP/Banner Implementation

Completed the final phase of the four year implementation of ERP/Banner. This last phase included grading, transcript production, graduation processing, and disbursement of financial aid for the academic year 2011-2012. Also included is the implementation of enhanced business intelligence and executive dashboards applications which contain performance metrics for recruiting, admissions, and Institutional Advancement functions. Work on the Continuing Education portion is in progress as the Office of the Provost Office sets up a Continuing Education department needed for the implementation.
All of the legacy mainframe infrastructure and its ancillary systems were shut down on November 15th.

Student Collaboration Center

Established a Banner Student Collaboration Center to enable more efficient business practices and processing through the application of technology and to promote collaboration and productivity among various administrative offices which support student services. This cross-functional team consists of staff from the Admissions Offices, Bursar's Office, Registrar's Office, Student Financial Services, Advising, and Information Technology Services.

Banner Upgrades

Completed two Banner upgrades for TUportal and the Cognos reporting and data warehouse environments to the latest vendor releases. Vendor upgrades provide Temple with increased functionality and best practices in the areas of advancement planned giving, and flexible registration and payment options for Continuing Education. The new releases also offer improved cross-functionality between enrollment management and financial aid which will enhance Temple's ability to engage and communicate with students.
Also established a formal mechanism for a daily reconciliation of the Operational Data Store and the Data Warehouse. This process ensures that each data component is current and accurate so the University community can rely on the information included in these systems.

Cherry & White Directory

Implemented a new and improved Cherry and White student, employee and departmental directory. The project involved redefining data requirements and redesigning the user interface to introduce improved searching capabilities and a more usable and friendly directory.

Secure Data Transport

Implemented TUsafesend, a secure transport mechanism that allow the University community to send and receive confidential information through e-mail.


Created three new TUmobile applications that provide students access to their personal and academic information. Applications include the roster, class schedule, and grades.

Smart Classroom Plan

Eight years ago, Information Technology Services undertook a long term strategy to significantly increase the number of smart classrooms on campus and to provide a funding plan for keeping those classrooms upgraded and current.
This fiscal year, the long term smart classroom plan was upgraded. Thirteen classrooms in six schools and colleges on three campuses were equipped with projectors, computers, podiums, and touch panel control systems. Since the onset of this long-term strategy, the total number of smart classrooms at Temple University has increased from 227 to 490, comprising 74% of the total number of classrooms.


  • Purchased an enterprise license for, an online catalogue of over 1,300 technology training modules to expanded "anytime, anywhere" training for all Temple students, faculty, and staff. Access is available throughTUportal and
  • Offered a total of 55 one-hour, face-to-face workshops to students and specialized on-demand training on topics including Google Apps, Microsoft Office 2010, Blackboard and clicker training.

TU Library

Assumed responsibility for the technical operations of the Temple University Library System, including supervisory responsibility for the Library's technical staff. The Library's servers were moved to the University's Joint Data Center and back-ups and change management policies were put into place.

Service Catalog

  • Implemented Phase 2 of our Service Catalogue project which included creation of Service Level Agreements to ensure the timely and efficient delivery of Information Technology services. Developed 34 defined services in the Service Catalog located at
  • Completed the Problem Management module that consolidates seemingly disparate events under a single problem ID making it easier and faster to identify, fix, and track technology incidents.
  • Produced timely and accurate metrics on which services are being utilized. These metrics allow Information Technology Services to identify and decommission services that are no longer viable and to streamline inefficient services.

TECH Center

Revamped the process of admittance into the TECH center by providing self-service authentication instead of needing to verify identity at the Help Desk for those who forgot their IDs. This process improved and streamlined student service and reduced unnecessary Help Desk traffic. As of February 1, only 23 students visited the Help Desk for ID issues compared to 2,000 during the same period last year.


  • Expanded wireless access in the following residence halls: 1300 Cecil B. Moore, Temple Towers, White Hall, 1940 Liacouras Walk, and Johnson-Hardwick-Peabody Halls in support of common areas and residence hall rooms. Implementation included 670 access points and work was completed in time for the opening of school.
  • Continued the installation of wireless service in Tech level 1, 2, and 3 classrooms. The target is to deliver wireless to 182 rooms with approximately 206 access points.

Network Upgrade

Replaced 645 Network Switches (original target was 500) as part of normal equipment life cycle; the 3 year project to upgrade all Network Switches across the University and hospital is now complete.

Security Cameras

Working with Facilities and Security, completed the remaining conversion of 466 cameras in the project to IP cameras working off a single server complex.

Guest Access

Developed a Guest Access policy and designed and implemented a new online Guest Access system to make the process of registering and granting access to our systems for University guests easier and more efficient.

New Facilities

Provided voice, data, and cable TV service in support of the 20/20 vision for the new Architecture Buildings and the Pearson/McGonigle additions.


  • Built an Information Protection Awareness Program, by expanding focus from phishing and spam to include Safe Computing best practices, including a communication strategy of regular notifications.
  • Created focused awareness training for PHI (Protected health information), PII (Personally Identifiable Information), NPI ( Non-public Personal Information) and Intellectual Property. Implemented a new Temple University security website focusing on Protecting Your Data, Securing Your Devices and Guarding Your Privacy.
  • Developed and implemented a policy on the use and protection of public computers to ensure the safety of Temple's systems and to protect the privacy of the Temple community. The policy outlines rules and best practices for protecting computers in publicly accessible areas from the risks associated with shared usage and for safeguarding the login credentials of users on these computers. In addition, Information Technology Services purchased locks to protect publicly accessible computers from being compromised.
  • Developed a system for protecting sensitive information on the portal by masking Social Security numbers for beneficiaries and also bank account information. When this information is viewed or updated, the user is notified by email and provided instructions if they weren't the individual viewing or making the change.
  • Updated MIR3, Temple's emergency notification system, to use the cell phone numbers recorded in the Temple's Banner Student and Human Resources systems. Registration for MIR3 is now no longer required.
  • Implemented a centralized digital signage system that allows for the broadcasting of emergency notification on the video displays throughout the entire campus community. Purchased a site license for the Four Winds digital signage system.
  • Established a fully-approved project for replacing ID cards. New cards were designed and ordered and will be produced in June. The new cards will be fully implemented on September 12, 2012 and all the old cards will no longer function.

Educational Technology

  • A committee was established in the Teaching and Learning Technology Roundtable (TLTR) to review Blackboard and to look at various options.
  • Reviewed and documented the various types of technology being used in our distance learning environment. An instructional technology matrix, was developed and posted on the Instructional Support Center's website, highlighting the wide variety of tools available for faculty used to enhance traditional face-to-face, distance education, and blended learning classes. These tools were featured in the CIO's Welcome message.
  • Information Technology Services purchased an enterprise wide license for the web conferencing platform, WebEx.
  • Established three pilot programs for the use of iPads in the classroom in Engineering, Management Information Systems (MIS) program, and Math
         1) A professor in Electrical Engineering required the 155 students taking his "Introduction to Engineering" course, to race around a track using their iPad-controlled hovercraft that they constructed. NASA’s Space Grant Consortium awarded the top three hovercraft teams financial prizes.
         2) A professor in the FSBM, MIS department, distributed iPads to his Honors class. His goal, to create a collaborative environment and provide students with the requisite tools for presenting information, would be fulfilled by delivering all course materials via iPads. The initiative was so successful that plans are underway to give iPads to all Business Honors students.
         3) A professor in the Math Department, equipped with a digital pen and annotation software, used his iPad to emulate a graphics tablet that was connected to the projector in the lecture hall enabling him to better demonstrate complex mathematical problem solving in a more engaging and interactive manner.

Project Management

  • Established a project management office within Information Technology Services that will be responsible for ensuring that all projects are recorded, approved, and published before any significant work has begun.
  • Developed and implemented ITS Projects, a project management system that keeps track of all the projects that Information Technology Services is engaged in. This system tracks hours and project status.

Infrastructure Upgrades

  • Migrated to Exchange 2010 and retired Exchange 2007.
  • Migrated four targeted file servers to network-attached storage.
  • Migrated over 14,500 Active Directory accounts to the TU Domain.
  • Implemented a monitor strategy on all infrastructure devices (servers, routers, switches, concentrators and controllers) and added all Disaster Recovery Level 0 applications and servers. New devices will be added on a continuing basis.
  • To contribute to University sustainment, 68 (85%) of 80 targeted servers were moved to the virtualization environment to reduce the physical server foot print and increase existing server utilization. This brings the University to approximately 75% virtualization.
  • Software maintenance costs were reduced by 3% by 2.6%, excluding mainframe and unplanned additions for Fiscal Year 2012.


Established an Information Technology Council, named the Information Technology Services Advisory Board,  that meets once in each semester to help guide technology decisions.

Telephone Operations

  • Marketed conference calling services to the University community available through our contract with Verizon.
  • Developed a multiyear strategy and planning guidance for enhancing the PBX and moving to one platform for phone, voicemail, ACD and auto-attendant over the next six years.