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Accomplishments for 2012-2013


This is the first year of a multi-year project to ensure that Temple's technology resources are equally and equitably accessible to students, faculty and staff with disabilities. Implementation of the remediation plan will begin this year and continue through the next 2 - 3 years. A great deal of work has been done in this area including:

  • Set up a technology accessibility working group to determine the scope of this project and lead the changes that will be required.
  • Conducted an inventory of the technology used at the University.
  • Hired a consultant who conducted an accessibility audit and
  • provided a report of where things stand and what is needed
  • to meet legal requirements.
  • Purchased software to audit websites for compliance and provide direction in remediation.
  • Adopted a University-wide policy for accessibility of information and technology.
  • Adopted new standards for accessibility of web based content.
  • Adopted a purchasing policy that requires purchasing only accessible technology.
  • Adopted accessibility standards for computer labs and smart classrooms.
  • Working with our vendor, implemented an award winning system to allow our smart classroom podiums to be fully accessible by a blind person without assistance.

Identity Management

  • Set up a Information Technology Services committee to reevaluate and enhance the identity management process. This process identifies the individual and grants access rights to university systems and data for each person affiliated with Temple based on specific criteria.
  • Completed several Identity Federated initiatives including:
    - Joined "eduroam" offering the Temple community federated wireless access service at participating universities using Temple login credentials. Individuals from participating universities can visit Temple and use their credentials for wireless access.
    - Partnered with InCommon and are now listed as an Identity Provider. Completed the Library pilot for JSTOR.ORG.


  • Completed significant work in the wireless space to handle the ever growing demand. Within one year, Temple's wireless demand has grown by 300%. Usage went from an average of 4,000 peak concurrent connections to over 12,000. Usage statistics show more than 270 connections per second in the wireless space; at the time, this was 100+ more than the vendor tested. Replaced 300+ Legacy Wireless Access Points (WAPs), 11 Wireless Controllers and upgraded all firmware to the latest supported version. Virtual Cell Technology was disabled and the RF Channel Plan was reengineered to increase capacity and reduce user issues. The University's wireless access solution (Packet Fence) was upgraded to the latest version. Open wireless was shut down in favor of more secure solutions (TUguestwireless and TUsecurewireless.)
  • Changed the Smart Classroom wireless three year strategy for completion over two years (August 2013). Upgrading the wireless controllers in the residence halls to greatly improve performance is underway and 400 additional wireless APs are slated for classrooms throughout the campus. The additional 400 wireless APs will complete 100% wireless coverage in all classroom spaces.
  • Completed year one of a six-year Strategic PBX Platform Plan for Temple's telephone system:
    - Installed the new PBX hardware and configured the SIP trunking.
    - Began process to integrate the voice mail system with the PBX and retire the old voice mail system. Implemented the new voice mail system. The migration and email integration will take place over the next year and is scheduled to be completed June 2014.
    - Implemented the VoIP platform and Quality of Service (QoS) throughout the data network. VOIP phones will be implemented over the next six years with Morgan Hall, the HSC Campus of the west side of Broad Street being done immediately, and the SERC being done during construction.
    - Implemented voice, data and TV service in the New Residence Hall, Morgan Pavilion. Station cabling, the Distributed Antenna System wiring and the network implementation are complete.
    - Completed office station cabling and activated connections for the Montgomery Garage. Emergency phones are operational. Completed and activated the T2 parking system connections and camera wiring.
  • Began process to design, architect, engineer, and implement a network solution to integrate Fox Chase Cancer Center with Temple Health System. Completed the equipment assessment, ordered and developed the redundant wide area circuit, and built integration between the existing Fox Chase and Jeanes environment which provides Fox Chase to TUHS and vice versa access to applications.
  • Completed designs to provide protection against Denial of Service Attacks and a better Internet path from outside to the Health System.
  • Completed upgrades and expansion work to accommodate Kinber infrastructure support the Pennsylvania Research Network (PENRENN).

Historical Data

Extracted and converted Human Resources historical employee demographic and payroll data from the legacy mainframe system into an Oracle database.

Business Intelligence Reporting

  • Analyzed the performance of the ODS, EDW and Cognos reporting environments and implemented architectural, model and reporting changes in an effort to optimize and improve report performance.
  • Upgraded to latest versions of the ODS 8.3, EDW 8.3, Rap 1.2.1, AAC 1.1.1.
  • Upgraded to Cognos 10.1.1.

Banner Enhancements

  • Implemented software to prevent duplicate general person record creation.
  • Implemented a Banner employee parking deduction workflow.
  • Developed a Banner Electronic Personnel Action Form (EPAF) to standardize and streamline the faculty hiring process across the institution.
  • Implemented a workflow for the community to perform employee expense distribution changes electronically.
  • Created a unique non-degree workflow process for the Registrar's Office for changing and assigning graduation dates.
  • Converted the paper Leave of Absence process into an automated workflow.
  • Developed a workflow process for the Bursar's Office to review the status of petty cash imprest funds in various University offices and have fund custodians provide verification of fund balances on a routine basis.
  • Developed Advancement Self-Service Banner proposal entry/update functionality so Directors of Development can create and update gift proposals in a unified environment.
  • Developed Advancement Analytics for Cognos (AAC) which includes a series of enhancements to existing dashboard reports.

Technical Services

  • Upgraded the current Oracle infrastructure to the latest vendor releases.
  • Completed upgrade to Oracle WebLogic 11g Application Server for Self Service Banner, Banner Relationship Management and Banner Workflow.
  • Upgraded TUportal to the latest vendor supported version.
  • Improved stability and the user interface of the TUmobile application and added Course Catalog, Diamond Dollars, and Blackboard apps.
  • Upgraded Banner Workflow to the latest version release which would support the 11G WebLogic Oracle environment.

Alumni Processes

  • Created a self-service application that provides alumni a way to renewal their Temple email account on an annual basis.
  • Worked with Advancement to define the level of services the University offers to alumni and published the results.

Administrative Systems Governance

  • Defined, formalized and documented information systems governance structure including clear definitions and responsibilities of the core teams and Collaboration Centers.
  • Formally established governance committees for the Administrative Executive Advisory Committee, Academic Executive Advisory Committee, Administrative Services Core Team, Academic Technology Steering Committee, Teaching, Learning Technology Roundtable, Collaboration Center Committee and the Infrastructure Architectural Review Board.

Digital Signage

  • Integrated the Emergency Notification System (currently MIR3) into Temple's new digital signage system.
  • Expanded the digital signage system to new departments upon request and developed in-house training on the use of the Digital Signage Content Manager system.
  • Installed a Four Winds touch-screen kiosk outside of the Welcome Center in the TECH Center offering an innovative accessible Wayfinding map, Admissions Information, TECH Center availability updates, University News RSS feeds, SEPTA and Philadelphia Visitors information and other resources.

Educational Technology

  • Upgraded three breakout rooms in the TECH Center with an assortment of new collaborative technologies.
  • Upgraded two labs, TUCC Room 313 Lab (45 PCs), and HSC Room 104, Scholars Information Center (25 PCs) as part of the Five Year Lab Upgrade Plan.
  • Renovated and expanded TUCC Room 402/404 Computer Lab from 42 to 54 new computers.
  • Introduced Uniprint paid printing at TUCC with the installation of an HP LaserJet 600M color printer.
  • Purchased and installed 10 slim factor computers in five TUCC locations in accordance with Temple's accessibility requirements.
  • Converted 11 classrooms in 3 schools and colleges (CLA, Music, and CHP) and on 3 campuses (Ambler, Main, and TUCC) to smart rooms equipped with projectors, computers, podiums, and touch panel control systems as part of the long term Smart Classroom Plan.

Online Instructional Tools

Rolled out WebEx, a University-wide Web conferencing solution for instructors to host online classes and/ or meetings with students and colleagues.


  • Designed, architected, engineered and implemented Drupal Software as a service infrastructure to support the University needs for WWW on Acquia's hosted Drupal platform.
  • Improved ADA compliance by implementing a solution to closed caption recorded video hosted on Ensemble.


Conducted 10 classes each semester of specialized Blackboard training, highlighting new features and capabilities for full-time faculty, adjuncts, and teaching assistants.

Client Services

Redesigned the Help Desk call handling process to use student workers as the first line for all calls during the day to reduce call abandonment rates and help consultants be better prepared when making their call-backs.

Infrastructure Enhancements

  • Implemented an application performance monitoring system that provides detailed information for troubleshooting analysis of applications and the ability to detect problems before users call.
  • Developed a capacity modeling process to better understand system needs during specific periods. Completed baselines and peak modeling for Blackboard and Self-Service Banner.
  • Implemented TUcloud self-service and enhanced automation capabilities for deployment and billing.

Security & Privacy

  • Centralized security administration into one office within Information Technology Services.
  • Moved the SSN application and approval process to a paperless system.
  • Issued new OWLcards to all students, faculty and staff in September, 2012.

Disaster Recovery

Updated and formalized our change management process making enhancements where necessary.