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Client Services - HD Clinic

The Help Desk offers a comprehensive session called the Help Desk Clinic (HD Clinic) for computer software problems that cannot be resolved with basic troubleshooting.

 

ALL walk-in HD Clinic services (referenced below) are temporarily suspended. Please call the Help Desk for assistance at 215-204-8000 to schedule an appointment.

Overview

The Help Desk provides basic troubleshooting for personal computers on a walk-in basis. If your problem cannot be resolved after basic troubleshooting, you will be offered a more comprehensive session called the Help Desk Clinic (HD Clinic). The HD Clinic offers the following services:

  • virus/malware removal
  • system rebuild/restore
  • software installation
  • data backup
  • file/data recovery
  • Windows/Mac network setup and configuration
  • Mac Boot Camp setup (not currently available for M1 processors)

As an added benefit, the HD Clinic provides the opportunity for students to learn how to repair and maintain their computers.

Appointment

Request Help on tuhelp.temple.edu to contact the Help Desk or call 215-204-8000.  After an initial consultation, a Help Desk consultant may schedule a HD Clinic appointment. You will then bring in your computer at the appointed time.

Notes:

  • If you are a student, you will work with a Help Desk technical student worker consultant to troubleshoot any issues.
  • If you are an employee, you may drop off your computer at the scheduled appointment time.
  • All technical student worker consultants are supervised by a full time staff member.

Eligibility

  • Currently registered Temple University students with a personally owned computer taking a credited course.
  • Current Temple University employees with a personally owned computer that is used for Temple University business

Requirements

Client requirements

  • Have an initial consultation and scheduled appointment
  • Back up all data before scheduled appointment
  • Bring the computer to the Help Desk at the TECH Center (Location unavailable during the pandemic - for the time being, appointments are being handled at the OWLtech store located in Pearson Hall) 
  • Arrive at the start of the scheduled appointment time
  • Sign the repair-release legal waiver
  • Employees may leave after checking in and completing all forms
  • Students must be present for the duration of the scheduled appointment

System requirements

We're happy to assist with a best effort with systems no older than 5 years old. 

Windows:

  • Major manufacturers only: Dell, HP, Lenovo, Sony, Toshiba, Microsoft, Acer, Asus, Samsung
  • Operating system: Windows 10
  • RAM: 8 GB or higher

Mac:

  • Mac OS X v10.15 or higher  (Catalina or Big Sur)
  • RAM: 8 GB or higher

Please bring all power adapters and cords for your laptops/workstations.

Note: If you have a desktop computer, please do not bring your monitor or keyboard, unless requested by the Help Desk.

Custom-built systems:

Information Technology Services is unable to provide technical support for custom-built computers, beyond general instruction support or very general troubleshooting. Software required to connect to our network, such as Aruba Clearpass, are industry leading applications that are tested across the major hardware manufacturer platforms. Custom-built system issues must be addressed by the person or company that assembled the hardware for you. 

Note: If you encounter a problem that requires accessibility/accommodation, we will work with Disability Resources to address your specific issue.

Timeframe

The maximum time allotted for an HD Clinic session is three hours. Depending on demand, HD Clinic appointments are available up to two weeks in advance on a first-come first-served basis.

Availability

The service is available during scheduled times on a first-come first-served basis.

Cost

This service is provided at no charge.