You are here

Email Account

Learn about TUmail.


All eligible members of the Temple community, including current employees, students, and authorized guests receive an e-mail account upon joining the university. Alumni are also eligible to keep their email access.


Degree Seeking Students

If you are a new student, you will automatically receive a TUmail account after you pay your tuition deposit or Graduate Matriculation Fee.

Instructions for activating your account at are e-mailed to the e-mail address you indicated on your application to Temple. Note that you will need your nine-digit TUid to complete the process.

Non-Matriculated Students

After you have met with an advisor and registered for classes, your AccessNet account information and instructions for activating the account will be mailed to your home. If you did not receive this information, visit  or contact the Help Desk.


If you are a new faculty or staff member, Temple University provides you with a Microsoft 365 Outlook email account with an e-mail address one business day after you have been entered into the HR payroll system. 

Faculty and employees who officially retire from the university, will automatically retain their email account after retirement. 


For business continuity purposes, some departments need a departmental email address to:

  • manage high volume e-mail demands that a single person may not be able to handle
  • send e-mail from a department that is not associated with a particular person

An employee can request a departmental account by logging in to TUportal and clicking the Departmental Account Management link on the left. For more details, see the Departmental Account Page.


Authorized guests of the university with a legitimate business need are eligible for a Temple email account. To request an account, a sponsor must log in to TUportal, click Guest Access Request System, and submit a request. An account will be created within 48 hours. 


For information on alumni TUmail accounts, see the Alumni website.

Account Closures

Email accounts are closed automatically when:

  • a student fails to register for a semester
  • an employee is terminated
  • guest access date has expired

Note: Persons with more than one role, such as employee and student, will keep their email accounts as long as they continue with the university under at least one role.


Contact the Help Desk by submitting a request through the TUhelp website or calling 215-204-8000.