Voicemail service provides a telephone extension mailbox to receive and retrieve messages. Two types of voicemail are available:

• Single-user voice mailboxes are associated with individual direct telephone extensions.
• Extension/multiple-user voice mailboxes (employees only) are used to assign one telephone extension to several individuals, each with their own private mailbox.

Note: If your standard phone was replaced with a VoIP phone, see Voice over IP Phones and Voicemail.

• Budget unit heads of Temple University can request voicemail for their department employees. 
• Faculty or administrative sponsors can request voicemail for student organizations.
• Budget unit heads of the Temple University Health System can voicemail for their department employees located in facilities either owned or leased by Temple University.

Note: When requesting voicemail for a department, you must include a zero out point. This is the extension to which calls are routed in the event of an emergency. Your zero-out point should be an employee within your department who does not have a voice mailbox, such as a secretary or receptionist.

Voicemail

University Employees

Log in to the TUhelp website, click the Request Service tab, select Telecommunications and then Voicemail. Then, complete the form and click Submit Request.

Information Technology Services will acknowledge a request for voicemail within five business days of submitting a service request. For assistance, call 4-HELP or 215-204-7549 during normal business hours: Monday through Friday, from 8:00 a.m. to 5:00 p.m.

Health System Employees

Complete and submit the Departmental Request for Voicemail Form through any of the following:

• E-mail: telecom@temple.edu
• Fax: 215-204-7811 (1-7811)
• Inter-Office Mail:
  Telecommunications
  The Tech Center
  3rd floor (286-05)

Additional Information

Information Technology Services will acknowledge a request for voicemail within five business days of submitting a service request. For assistance, call 4-HELP or 215-204-7549 during normal business hours: Monday through Friday, from 8:00 a.m. to 5:00 p.m.

You will receive an email notifying you that voicemail is available. The email will include instructions to initialize your mailbox, where you will create a personal password. If you wish, you can also record a personal greeting to inform callers that you are away from your phone or on the line. You must complete the initialization process within two weeks. Otherwise, your mailbox will be deleted and you will be charged a reissue fee.

Virtual Voice Mailbox

A virtual or fictitious voice mailbox is a personal mailbox that is not connected to a direct telephone line. Instead, fictitious mailboxes are assigned a seven-digit mailbox number and facilitate providing information only messages as well as principal-agent communication. To request a virtual mailbox:

University Employees

Go to the Request a Service tab on the Information Technology Services home page, log in and select Telecommunications >Voicemail from the drop down box.  Then, complete the form and click Submit Request.

Health System Employees

Complete the Service Order Request Form noting that the request is for a fictitious mailbox. Then send the form to Telecommunications:

• E-mail: telecom@temple.edu
• Fax:  215-204-7811 (1-7811)
• Inter-Office Mail:
  Telecommunications
  The Tech Center
  3rd floor (286-05)

Voice mailbox deletion, transfer, or password reset

Telecommunications is available to meet a variety of voice processing needs, such as moving and deleting voice mailboxes and resetting forgotten passwords. To request any of these services:

University Employees

Go to the Request a Service tab on the Information Technology Services home page, log in and select Telecommunications > Additional Telecommunications Services from the drop down box.  Then, complete the form and click Submit Request.

Health System Employees

Send a memo including the appropriate signature for approval to Telecommunications:

• E-mail: telecom@temple.edu
• Fax: 215-204-7811 (1-7811)
• Inter-Office Mail:
  Telecommunications
  The Tech Center
  3rd floor (286-05)

Additional Information

Whether you are a university or health system employee, please provide the following information:

• If requesting to move a voice mailbox to a different telephone extension:
  - user name
  - old telephone extension
  - new telephone extension
   
• If deleting a voice mailbox:
  - user name
  - telephone extension
  - the telephone extension to which calls to that number should be forwarded
   
• If resetting your password:
  - user name
  - telephone extension

Note: Passwords can be reset only for existing subscribers who have forgotten the initial code for their specific voice mailbox. All others must apply for a new mailbox.

Listen only message

A Listen only or information message is often used after hours. This type of voicemail message provides information to callers without them having to interact with the message. To request a listen only message:

University Employees

Go to the Request a Service tab on the Information Technology Services home page, log in and select Telecommunications > Additional Telecommunications Services from the drop down box.  Then, complete the form and click Submit Request.

Health System Employees

Send a memo including the appropriate signature for approval to Telecommunications:

• E-mail: telecom@temple.edu
• Fax: 215-204-7811 (1-7811)
• Inter-Office Mail:
  Telecommunications
  The Tech Center
  3rd floor (286-05)

Additional Information

Whether you are a university or health system employee, your request should include the following information:

• Contact information and department
• Extension to which the listen only message will be applied
• Outline of what information the message will contain

See Landline/Voicemail (Standard) or Landline/Voicemail (VoIP).

To report a problem, call 4-HELP or 215-204-7549 during normal business hours: Monday through Friday, from 8:00 a.m. to 5:00 p.m. Alternatively, Temple University employees can use the Request Help tab on the Information Technology Services home page.

Please plan to provide the following information:

• Telephone extension experiencing the problem
• Port number of that extension, retrieved by dialing #*119 from that extension
• Building and room location
• Contact name and telephone extension
• FOAPAL (if applicable)
• General description of the problem

The cost is included in the monthly telephone charge. For more information, see the Rates page.

• Technology and Software Usage Policy