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Exchange Preferences

Personalize your TUmail Exchange account to meet your preferences. 

Overview

To access your Exchange email, you can use the Outlook client or the Outlook Web App available through the TUmail website. If you need the Outlook client installed, contact the Help Desk.

Get Started

To get started, please see the resources below:

Outlook Web App

You can access your Exchange account through the TUmail website. The interface will be the Outlook Web App. To learn more, see Starrt using Outlook Web App for email and calendars.

Outlook 2016

Outlook 2013

Outlook for Mac 2011

Outlook 2010

Tips for Using the Outlook Web App

Below are a few tips to consider when using the Outlook Web App that you access through the TUmail website or TUportal:

Conversation View

Conversation View is  turned on by default. If you are having trouble finding your messages, turn Conversation View off by clicking Conversations by Date near the top of the screen. Then under Conversations, click off.

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Hide Folder Panel

To increase the room on the screen to more easily view messages, you can hide the folder panel by clicking the >> symbol on the upper left portion of the screen. 

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New Window Icon

You can create a mail message in a new window by clicking the open in new window icon on the upper right portion of the compose message screen. 

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Display Settings

The default setting of your screen display has the reading pane on the right. To have the reading pane appear at the bottom, click the gear icon on the upper right portion of the screen and select Display Settings.

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Then select reading pane, then Show reading pane at bottom, and OK.

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Searching

Depending on which folder you have open, the Outlook Web App will search by Keyword, and will also search the From or To fields. To search the Subject, enter subject:term (for example, subject:holiday). For more details on search, see Search Mail and People in Outlook Web App.

Manage Spam

Junk E-mail Folder
It's a good idea to regularly check your Junk E-mail folder to determine if you wish to keep any of the messages flagged as spam. If you see a message that is not spam:

  • Outlook: Right-click on the message, select Junk, then Not Junk and finally OK to trust the email address. The message will be moved to your Inbox and placed at the date and time it was received.
  • Outlook Web App: Right-click on the message, select Mark as not junk and then select either to report or not report it to Microsoft. The message will be moved to your Inbox and placed at the date and time it was received.

Inbox
If you are getting spam in your Inbox:

  • Outlook: Right-click on the spam message, select Junk, then Block Sender and finally OK to mark messages from that sender as spam. The message will be moved to your Junk or Spam folder.
  • Outlook Web App: Right-click on the message, select Mark as junk and then select either to report or not report it to Microsoft. The message will be moved to your Junk or Spam folder.

Block a Sender

If you you are receiving emails you don’t want, you can block the sender.

Support

If you need assistance or encounter issues with using mail or setting up mail on your mobile device, please click the Request Help tab on the Information Technology Services home page or call the Information Technology Services Help Desk at 215-204-8000.