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Exchange Preferences

Personalize your TUmail Exchange account to meet your preferences. 

Overview

To access your Exchange email, you can use the Outlook client or Outlook on the web available through the TUmail website. 

Note: The information on this page refers to Exchange 2016. To learn more about the Exchange email migration process, see the Exchange 2016 Migration page.

Use Outlook on the web (TUmail)

Below are a few tips to consider when using Outlook on the Web that you access through the TUmail website or TUportal. For more information, see Change how email is displayed in Outlook on the Web.

  • Conversation View
    Conversation View is turned on by default. If you are having trouble finding your messages, turn Conversation View off by clicking Filter on the top right portion of the Inbox. Then select Show as and click Messages.
  • Reading Pane 
    The default setting of your screen display has the reading pane on the right. To have the reading pane appear at the bottom, click the gear icon . Then click Display Settings and under Reading Pane, choose Show reading pane at the bottom. Then click OK.
  • New Window Icon
    You can create a mail message in a new window by clicking the open in new window icon on the upper right portion of the compose message screen.
  • Searching
    If you are having trouble finding a particular message, consider using an Advanced Search Query to refine your search results. For example, to search for the word "holiday" in the Subject of a message, enter subject:holiday in the search box. To learn more, see Search Mail and People in Outlook on the web.

Manage Spam

Junk E-mail Folder
It's a good idea to regularly check your Junk E-mail folder to determine if you wish to keep any of the messages flagged as spam. If you see a message that is not spam:

  • Outlook: Right-click on the message, select Junk, then Not Junk and finally OK to trust the email address. The message will be moved to your Inbox and placed at the date and time it was received.
  • Outlook Web App (tumail.temple.edu): Right-click on the message, select Mark as not junk and then select either to report or not report it to Microsoft. The message will be moved to your Inbox and placed at the date and time it was received.

Inbox
If you are getting spam in your Inbox:

  • Outlook: Right-click on the spam message, select Junk, then Block Sender and finally OK to mark messages from that sender as spam. The message will be moved to your Junk or Spam folder.
  • Outlook Web App (tumail.temple.edu): Right-click on the message, select Mark as junk and then select either to report or not report it to Microsoft. The message will be moved to your Junk or Spam folder.

Block a Sender
If you you are receiving emails you don’t want, you can block the sender.

Support

If you need assistance or encounter issues with setting up or using email, contact the Help Desk by submitting a request through the TUhelp website or calling 215-204-8000