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Landline Voicemail

Learn how to use voicemail on your office landline.

Overview

Voicemail is available on telephones installed by Information Technology Services and can be delivered to your phone, email or both.

Requesting Instructions

Faculty, staff and student organizations can request or modify voicemail service by completing the Voicemail form. Requests can include the following:

  • Changing voicemail from phone to email; email to phone or both
  • Extending Storage minutes for messages delivered by the phone

Please plan on a period of 15 business days for your order to be completed. Depending on the current workload, each order item can be expedited for an additional charge based on two time frames:

  • 1-3 business days
  • 4-7 business days

For ordering assistance, call 8-VOIP or 215-777-8647 during normal business hours: Monday through Friday, from 8:00 am to 5:00 pm.

Using Voicemail

Note about Storage Limit
If you retrieve messages by phone, there is a 30 minute storage limit for your messages. If you retrieve messages by email, there is no storage limit.

Set up your Voice Mailbox
You will need a temporary 7-digit passcode to proceed.   Telecommunications will provide you with the passcode at the time your request has been processed.  

  1. From your new phone, press the VoiceMail Key.
  2. Enter your temporary default 7-digit passcode followed by the # key.
  3. At the prompt, create a new passcode.  The passcode must be 6 to 12 digits and cannot be:
    A single repeated number (e.g.,11111)
    Your phone number or your phone number reversed
  4. When prompted, re-enter your passcode
  5. When prompted, record your name followed by the # key.

Create a Personal Greeting

  1. Press the Voice Mail key. Then enter your passcode followed by the # key.
  2. Press 1 and perform one or more of the following:
    • Press 2 to create a busy greeting for when you are on the phone.
    • Press 3 to create a no answer greeting when you are away from your desk.

Access Your Voicemail

  • From your phone: Press the Voice Mail key or dial *62. Then enter your passcode followed by the # key.
  • From another phone: Dial 1-9599 (on-campus) or 215-204-9599 (off-campus). Then follow the prompts to enter your mailbox ID (your internal five-digit phone number) followed by the # key and passcode followed by the # key.

    Retrieve Your Messages

    From your phone

    1. Press the Voice Mail key or dial *62.
    2. Enter your passcode followed by the # key.
    3. Press 1.
    4. Press 1.

    From another phone

    1. Dial 1-9599 (on-campus) or 215-204-9599 (off-campus).
    2. Follow the prompts to enter your mailbox ID (your internal five-digit phone number) followed by the # key and passcode followed by the # key.
    3. Press 1.
    4. Press 1.

    Menu Navigation

    • Play Messages Menu (After Listening to Message)
      Wait until the end of the message. Then refer to the options below:
      # - Save message
      7 - Erase message
      2 - Play or repeat message; skip envelope
      4 - Play previous message (if available)
      5 - Play message envelope
      6 - Play next message (if available)
      8 - Call back caller
      9 - Hear additional options
      * - Return to previous menu
    • Play Messages Menu (While Listening to Message)
      While you are listening to a message, make a selection below:
      1 - Skip backward 3 seconds
      2 - Pause/resume playback
      3 - Skip forward 3 seconds
      4 - Skip to beginning of message
      6 - Skip to end of message
    • Review Message Menu (After Leaving Voicemail)
      After leaving a voicemail message for someone, make a selection below:
      1 - Erase message and record again
      2 - Listen or view current message
      3 - Hang up to send message
      6 - Set or clear the urgent indicator
      7 - Set or clear the confidential indicator
      * - Cancel recording and transfer to your voice portal password prompt
      # - Repeat menu

    Retrieve Your Messages From Email

    You also have the option of forwarding your voicemail messages to your Temple email account. The sender will appear as UnifiedMessaging@mail.temple.edu and the message will contain a sound file attachment with the extension .wav. When you open the message, you can then play/download the attachment.

    If you are currently having your voicemail delivered to the phone and want to have your voicemail delivered to your email, you can submit a request for this service.

    After selecting the voicemail file attachment, you may be prompted to Download the file or Connect more apps. In this case, select Download. Then, if prompted, open the file with Windows Media Player (PC) or iTunes (Mac). For iPhones/iPads no additional steps are needed. For Android devices, you may need to download an audio player app from the Google Play store to hear the message.

    Reset Your Passcode
    If you are locked out of your voicemail because you entered an incorrect password too many times,see the steps below to reset your passcode:

    1. Log in to TUportal and click the Telecom Self Service link on the left.
    2. On the Welcome to Telecom Self Service page, click the Telephone menu and select Reset Voice Mail Passcode.
    3. Click the three check boxes under "I Understand." Then click the Click Here to Reset Voice Mail Passcode button.
    4. You will receive a new temporary password via email. When you dial-in to your voice mail using this password, you will be prompted to set a new password.

    Transfer Voicemail

    1. Move voicemail to another voicemailbox – Press 9 and then Press 2 and enter the extension.
    2. Transfer a call directly to voicemail
      - While on a phone call, press Xfer Button
      - Then Press *55
      - To transfer to your own voicemailbox, press #
      - To transfer to another user’s voicemail box, enter the extension, followed by #
      - To cancel, press*

    Creating an Extended Away Greeting

     Note:  This is an outgoing message option only. The caller will not be able to leave a message.

    1. Press the Voicemail key or dial 1-9599 or 215-204-9599. Then enter your passcode followed by the # key. 
    2. Press 1 to access your voice mailbox.
    3. Press 6 to change your mailbox extended away greeting
    4. Press 3 and follow the prompts to record and activate a new greeting.

    Upon your return to the office, you can remove the extended absence greeting by following steps 1 through above.  When prompted after step 3, press 2 to deactivate your extended absence greeting.

    Rates

    The cost of voicemail is included in the monthly telephone charge. Installation and monthly costs vary depending on the telephone type. Information about charges for service, installation, and expedited services is available on the Rates page. Equipment rates are also included on this page.

    Support

    For questions or assistance, call 8-8647 (8-VOIP) from on campus or 215-777-8647 (215-777-VOIP) from off campus.