Learn how Information Technology Services can work with your department to provide live stream broadcasting of campus events.
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Information Technology Services can work with departments for a fee to deliver live stream broadcasting of campus events over the internet and provide a recording for on-demand viewing. Departments are responsible for hiring their own video production vendor and captioning provider, or using their own in-house staff. Information Technology Services can help departments select a vendor and consult along the way.
Information Technology Services also provides rental equipment for departments that want to do their own live stream broadcasting and recording.
Important Note Regarding Class Sessions/Lectures
The live stream broadcasting service is not intended for recording, transcoding or hosting of class sessions/ lectures. For more information on class capture services, please contact the technical support staff for your school or college.
Live stream broadcasting refers to the synchronized transmission of live or hosted video over the internet. The content is available on most devices with an internet connection along with the appropriate hardware and software.
This service is designed for departments that have hired their own third-party video production vendor and captioning provider and just need to stream the event live over the internet.
To request a live stream broadcast of an event, please submit a request at least two weeks in advance through the TUhelp website. Requests made less than two weeks in advance are subject to resource availability and may incur an additional fee.
Before submitting a request, please make note that departments are required to:
- Provide a technical support contact for the event who will work with Information Technology Services staff. The technical contact will set aside time at least one day in advance of the event for a test run of the event, if necessary. (Actual presenters/performers are not required to be present.)
- Reserve the event venue three hours in advance of, and one hour after, the event for proper setup, testing, and breakdown of equipment.
- Be fully responsible for contracting and managing the third party video production vendor and captioning provider (see Live Captioning, below).
- Respond in a timely manner to requests from Information Technology Services for critical information necessary for the event.
- Ensure that you have obtained the appropriate rights under copyright laws and licenses to distribute the materials [audio or visual] you wish to record and stream.
- Report incidents, service degradations and service disruptions to Information Technology Services.
Information Technology Services Responsibilities
When you submit a request for live stream broadcasting, Information Technology Services will:
- Provide the staff person who will run the live stream.
- Provide all equipment necessary for streaming (laptop, streaming software, cables).
- Provide a Project Coordinator for the event to ensure the facility has the necessary equipment and network ports in place and to act as a general liaison between the department and the video production vendor and captioning provider.
- Provide an unedited digital copy for on-demand viewing within two business days after the conclusion of the event.
- Work with third-party video production and captioning vendors your department provides, as required.
- Work with other Information Technology Services groups as needed.
Live captioning requires a human transcriber via a third-party vendor and is mandatory for live events according to the Web Sites, Web-Based Systems, and Web-Based Content Accessibility Standards and Guidelines. Your department is responsible for coordinating and paying separately for this service, which typically costs about $160 per hour with a two hour minimum.
Information Technology Services will work with the vendor to provide captioning for the video. Information Technology Services, however, does not take responsibility for the accuracy or quality of the service provided by the captioning vendor. If there is an issue, please notify Information Technology Services to follow up with the vendor on necessary remediation steps.
By default, live video streams feature open captioning, which means the captions display automatically without an option to turn them off. If your department requests closed captioning for streams provided online (such as on YouTube), then the captioning provider will require an additional Ethernet port. If the room is not already equipped with an extra port, you will need to account for the extra time it takes to have it installed. Also, there may be additional charges to have the Ethernet port installed. Information Technology Services will work with you to facilitate this process.
Video Production Vendor
Your department is responsible for hiring a video production vendor for any events that will be live streamed, as Information Technology Services performs only the actual delivery of the video feed over the internet. Information Technology Services can help you select a vendor and consult with you along the way.
While streaming has come a long way in the past several years, much of the experience is still determined by a viewer’s computer software and network connection. While one viewer in Rome, Italy may have a great experience, another in South Philadelphia may experience regular buffering during playback. One viewer, may experience low volume while listening from a laptop, while another has a great experience listening from a desktop computer with speakers attached. This is all to say that the viewing experience can vary dramatically depending on the viewer's computer and internet access.
Streaming requires a robust network connection. Many locations on campus are equipped with such a connection, but there are several locations that are not. We urge you to contact Information Technology Services several weeks in advance of any streaming event, so we can help you work through what locations have this capacity and which locations do not. If an event is scheduled to take place in a location without adequate network capabilities, you will need to plan for additional time and cost to get the networking in place. Again, early notification is critical to ensure a successful event.
On-demand streaming can be provided by Temple's Ensemble video server or via YouTube. Temple's Ensemble video server is designed to be available for use 24 hours per day, seven days per week, 365 days per year (24x7x365), excluding scheduled maintenance times. Please refer to the Ensemble Video Policies for additional information.
Information Technology Services is available to address issues with the live stream broadcasting service only during normal business hours.
The following equipment is available upon request, but limited on a first-come, first-served basis. A flat rate for equipment rental will be charged regardless of the equipment rented.
- 1x 15-inch, Late 2013, 16 GB RAM, Intel Core i7, 500 GB disk
Wirecast Pro software
- Version 7.6.0
G-Drive portable disk
- 1x 1 TB, USB 3.0 and Thunderbolt
- 1x Mackie, 1402-VLZ Pro, 14-channel
- 1x Behringer, Xenyx 802
- 1x Roland, VR-50HD Multi-Format Audio/Video
- BlackMagicDesign UltraStudio Mini (SDI/HDMI to Thunderbolt)
- BlackMagicDesign UltraStudio Express (SDI/HDMI to SDI/HDMI/Thunderbolt)
- 2x Panasonic AVCCAM video camera with lenses
- 2x Manfrotto MVT502AM camera tripod
- Assorted lengths of BNC cable (up to 100’)
- Assorted lengths of XLR cable
- Assorted lengths of Ethernet cable (up to ~25’)
- Assorted power cables
Extension cable (~25’)
Surge-protector power strip
- HDMI cable
- 1x BLUE condenser mic, USB/SDI
- 1x Sennheiser, EW100G3 mic, wireless transmitter/receiver
- EEG HD490 Smart Encoder (captions)
To rent equipment, please submit a request through the TUhelp website. Note: An account number will be needed to complete a Journal Entry Transfer (JET) to pay for the rental.
- Live stream broadcasting services includes setup and testing of equipment for encoding, streaming and on-demand viewing. It also includes setup of a captioning encoder (see Live Captioning, above). Note that there is a two-hour minimum for these services.
- A flat rate for equipment rental will be charged regardless of the equipment rented.
See the Rates page for more information.
Cancellations must be received 48 hours prior to the event streaming date or full charges may apply.
Live stream broadcasting services are available during regular business hours (Monday – Friday, 8:00 am to 5:00 pm)
Note: Evening and weekend services are considered on a case by case basis due to resource availability, and will incur additional charges.
For assistance, please submit a TUhelp request or call the Help Desk at 215-204-8000.