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Outlook 365 - Getting Started

Get started using your Temple Outlook 365 email account.

Overview

Microsoft Outlook 365 is a popular email and calendar service that is increasingly being adopted by colleges and universities throughout the country. It is well integrated with the Microsoft 365 suite of products and offers enhanced security and privacy features.

To access your Outlook 365 email, you have several options you can use:

  • Outlook on the web available through the TUportal or TUmail website
  • Outlook app on your Windows or Mac computer
  • Outlook app on your iPhone or Android phone

Using Outlook on the web (TUmail)

You can access your Outlook 365 account through the tumail.temple.edu or TUportal website. The interface will be Outlook on the web. No setup is required.

    Setting up the Outlook App on Your Computer

    As an alternative to using Outlook on the web, you can set up and use the Outlook app on your Windows or Mac computer:

    Note: When prompted for your email address, enter your-AccessNet-username@temple.edu (for example, tua0000@temple.edu).

    Learning How to Use Outlook 365

    General Resources

    Outlook on the web
    Below are a few tips to consider when using Outlook on the web:

    • Conversation View
      Conversation View is turned on by default. If you are having trouble finding your messages, turn Conversation View off by clicking the Settings icon  at the top of the page. Then scroll down and under Conversation view, select Off.
    • Reading Pane 
      The default setting of your screen display has the reading pane on the right. To have the reading pane appear at the bottom, click the Settings icon  at the top of the page. Then scroll down and under Reading pane, select Show on the bottom.
    • New Window Icon
      You can create a mail message in a new window by clicking the open in new window icon Outlook on the Web New Window Icon on the upper right portion of the compose message screen
    • Searching
      If you are having trouble finding a particular message, consider using an Advanced Search Query to refine your search results. For example, to search for the word "holiday" in the Subject of a message, enter subject:holiday in the search box. To learn more, see Search Mail and People in Outlook on the web.

    Additional useful links for Outlook on the web:

    Outlook app for Windows or Mac

    Outlook Mobile app

    Encryption

    Outlook 365 enables you to encrypt messages sent to other Temple Outlook 365 email accounts or to accounts outside of Temple. If you are sending a message containing HIPAA Protected Health Information (PHI), Personally Identifiable Information (PII) or other confidential/sensitive information, make sure to encrypt it as shown below.

    Important Note: At this time, encryption will not work when sending messages to Temple Gmail accounts. Also, the encryption feature is not currently available to alumni.

    Managing Spam

    Mark Messages as Junk/Spam

    If you are getting spam or junk email messages in your Inbox:

    • Outlook Desktop Client: Right-click on the message, select Junk and then Block Sender. The message will be moved to your Junk folder. For more details, see the Microsoft Support page.
    • Outlook on the Web (tumail.temple.edu) : Right-click on the spam message, select Security Option and then Mark as Junk. You can then choose whether or not to report it Microsoft. The message will be moved to your Junk folder.

    Unmark Messages Flagged as Junk/Spam
    It's a good idea to regularly check your Junk E-mail folder to determine if you wish to keep any of the messages flagged as spam. If you see a message that is not spam:

    • Outlook Desktop Client: Go to the Junk Email folder, right-click on the message, and select Not junk. The message will be moved to your Inbox and placed at the date and time it was received.
    • Outlook on the Web (tumail.temple.edu): Go to the Junk Email folder, right-click on the message, and select Mark as not junk. The message will be moved to your Inbox and placed at the date and time it was received.

    Suspect Phishing?
    See ITS Phishing page to learn more about how to identify and report suspicious email messages.

    Reporting Phishing

    If you receive a suspicious email and would like to report it, you can easily do so using the Report Phish button in Outlook. For quick instructions, see the ITS Phishing page

    Support

    If you need assistance or encounter issues with setting up or using email, contact the Help Desk by submitting a request through the TUhelp website or call 215-204-8000