Microsoft Outlook 365 is a popular email and calendar service that is increasingly being adopted by colleges and universities throughout the country. It is well integrated with the Microsoft 365 suite of products and offers enhanced security and privacy features.

To access your Outlook 365 email, you have several options you can use:

• Outlook on the web available through the TUportal or TUmail website
• Outlook app on your Windows or Mac computer
• Outlook app on your iPhone or Android phone

You can access your Outlook 365 account through the tumail.temple.edu or TUportal website. The interface will be Outlook on the web. No setup is required.

As an alternative to using Outlook on the web, you can set up and use the Outlook app on your Windows or Mac computer:

• Outlook App for Windows or Mac Setup

Note: When prompted for your email address, enter your-AccessNet-username@temple.edu (for example, tua0000@temple.edu).

To access mail on your phone, you can download and install the Outlook mobile app:

While Outlook on the web and the Outlook app are the recommended methods for accessing Outlook 365 on your computer or phone, you can alternatively set up Apple Mail on a Mac or the default mail apps for your phone:

To access a departmental account, see the Departmental Account Usage page.

General Resources

• Microsoft Outlook Training Resources
• Microsoft Outlook Help & Learning
• Microsoft Store Events, Virtual Workshops and Online Training
• Linked In Learning - Outlook on the web Essential Training
• Linked In Learning - Outlook Essential Training

Microsoft Innovative Educator Cohort Training Recordings
Microsoft and NCCE have created a free, recorded training series specifically for Temple. This training series features three different sessions that cover how Outlook, OneDrive and Teams work seamlessly together for productivity and collaboration and how they can integrate with specific Temple systems, such as Canvas and Zoom. To get started, see the links below:

• Session 1
• Session 2
• Session 3

Outlook on the web
Below are a few tips to consider when using Outlook on the web:

• Conversation View
  Conversation View is turned on by default. If you are having trouble finding your messages, turn Conversation View off by clicking the Settings icon  at the top of the page. Then scroll down and under Conversation view, select Off.
• Reading Pane 
  The default setting of your screen display has the reading pane on the right. To have the reading pane appear at the bottom, click the Settings icon  at the top of the page. Then scroll down and under Reading pane, select Show on the bottom.
• New Window Icon
  You can create a mail message in a new window by clicking the open in new window icon  on the upper right portion of the compose message screen
• Searching
  If you are having trouble finding a particular message, consider using an Advanced Search Query to refine your search results. For example, to search for the word "holiday" in the Subject of a message, enter subject:holiday in the search box. To learn more, see Search Mail and People in Outlook on the web.

Additional useful links for Outlook on the web:

• Get Help with Outlook on the Web
• Change how email is displayed
• Work with message folders
• Delay or schedule sending mail messages
• Change the time zone and language settings
• Manage contacts
• Work with multiple calendars
• Share your calendar

Outlook app for Windows or Mac

• Microsoft Help for Mac (See Microsoft Outlook Training Resources for Windows)
• Visual Quick Starts (Windows / Mac) - PDF
• Create a folder
• Create and assign color categories
• Delay or schedule sending mail messages
• Turn on cached Exchange mode
• Open and use a shared mailbox in Outlook Desktop (Departmental Accounts)
• Change the account used to send email messages

Outlook Mobile app

• Microsoft Outlook Training (Scroll down for iOS and Android)
• Optimize the Outlook mobile app for your phone or tablet

Outlook 365 enables you to encrypt messages sent to other Temple Outlook 365 email accounts or to accounts outside of Temple. If you are sending a message containing HIPAA Protected Health Information (PHI), Personally Identifiable Information (PII) or other confidential/sensitive information, make sure to encrypt it as shown below.

Important Note: At this time, encryption will not work when sending messages to Temple Gmail accounts. Also, the encryption feature is not currently available to alumni.

To set up an automatic email vacation message, log in to the TUmail website. Then follow the instructions, starting at step 2 on the following page:

Send automatic (out of office) replies in Outlook on the web

Mark Messages as Junk/Spam

If you are getting spam or junk email messages in your Inbox:

• Outlook Desktop Client: Right-click on the message, select Junk and then Block Sender. The message will be moved to your Junk folder. For more details, see the Microsoft Support page.
• Outlook on the Web (tumail.temple.edu) : Right-click on the spam message, select Security Option and then Mark as Junk. You can then choose whether or not to report it Microsoft. The message will be moved to your Junk folder.

Unmark Messages Flagged as Junk/Spam
It's a good idea to regularly check your Junk E-mail folder to determine if you wish to keep any of the messages flagged as spam. If you see a message that is not spam:

• Outlook Desktop Client: Go to the Junk Email folder, right-click on the message, and select Not junk. The message will be moved to your Inbox and placed at the date and time it was received.
• Outlook on the Web (tumail.temple.edu): Go to the Junk Email folder, right-click on the message, and select Mark as not junk. The message will be moved to your Inbox and placed at the date and time it was received.

Suspect Phishing?
See ITS Phishing page to learn more about how to identify and report suspicious email messages.

If you receive a suspicious email and would like to report it, you can easily do so using the Report Phish button in Outlook. For quick instructions, see the ITS Phishing page. 

If you need assistance or encounter issues with setting up or using email, contact the Help Desk by submitting a request through the TUhelp website or call 215-204-8000.