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Outlook 365 - Getting Started

Get started using your Temple Outlook 365 email account.

Overview

Microsoft Outlook 365 is a popular email and calendar service that is increasingly being adopted by colleges and universities throughout the country. It is well integrated with the Microsoft 365 suite of products and offers enhanced security and privacy features.

To access your Outlook 365 email, you have several options you can use:

  • Outlook on the web available through the TUportal or TUmail website
  • Outlook app on your computer
  • Outlook app or default iOS or Android app on your phone

Using Outlook on the web (TUmail)

You can access your Outlook 365 account through the tumail.temple.edu or TUportal website. The interface will be Outlook on the web. No setup is required.

Below are a few tips to consider when using Outlook on the web:

  • Conversation View
    Conversation View is turned on by default. If you are having trouble finding your messages, turn Conversation View off by clicking the Settings icon  at the top of the page. Then scroll down and under Conversation view, select Off.
  • Reading Pane 
    The default setting of your screen display has the reading pane on the right. To have the reading pane appear at the bottom, click the Settings icon  at the top of the page. Then scroll down and under Reading pane, select Show on the bottom.
  • New Window Icon
    You can create a mail message in a new window by clicking the open in new window icon Outlook on the Web New Window Icon on the upper right portion of the compose message screen.
  • Searching
    If you are having trouble finding a particular message, consider using an Advanced Search Query to refine your search results. For example, to search for the word "holiday" in the Subject of a message, enter subject:holiday in the search box. To learn more, see Search Mail and People in Outlook on the web.

Manage Spam

Junk E-mail Folder
It's a good idea to regularly check your Junk E-mail folder to determine if you wish to keep any of the messages flagged as spam. If you see a message that is not spam:

  • Outlook: Right-click on the message, select Junk, then Not Junk and finally OK to trust the email address. The message will be moved to your Inbox and placed at the date and time it was received.
  • Outlook Web App (tumail.temple.edu): Right-click on the message, select Mark as not junk and then select either to report or not report it to Microsoft. The message will be moved to your Inbox and placed at the date and time it was received.

Inbox
If you are getting spam in your Inbox:

  • Outlook: Right-click on the spam message, select Junk, then Block Sender and finally OK to mark messages from that sender as spam. The message will be moved to your Junk or Spam folder.
  • Outlook Web App (tumail.temple.edu): Right-click on the message, select Mark as junk and then select either to report or not report it to Microsoft. The message will be moved to your Junk or Spam folder.

Block a Sender
If you you are receiving emails you don’t want, you can block the sender.

Suspect Phishing?
See ITS Phishing page to learn more about how to identify and report suspicious email messages.

Support

If you need assistance or encounter issues with setting up or using email, contact the Help Desk by submitting a request through the TUhelp website or calling 215-204-8000