Temple's remote.temple.edu website enables you to:

• Access your office computer from off campus
• Access TUapps
  TUapps are a group of programs residing on a central server that are available to selected individuals within Temple University. You do not need to have these applications installed on your computer to use them. The TUapps also enable faculty and staff to remotely access their Windows office computers and shared drives. 
• Access VPN
  A Virtual Private Network (VPN) connection establishes a "secure tunnel" to Temple's network from external locations. Authorized Temple University employees and vendors can establish a VPN connection to Temple's network. If you are not authorized to use this resource, you will not see the VPN option.

Before you set up this remote access service, log into TUportal and see if the application you need to access is listed under TUapplications. We have just expanded the number of resources there, so you may be able to access what you need directly through the portal.

If you have not already signed up for the university’s Two-Step Verification process you will need to do so to access the remote access website. If you plan to access this website from off campus, make sure to register your cell phone or a landline phone at that location for Two Step Verification.

If you plan to access your office computer from off-campus, you will need to prepare it to accept remote connections.

Follow the one-time setup instructions below for Windows 10 to get your computer ready.

Note: Your office computer must be connected to the Internet to accept remote connections.

• Obtain the IP Address of Your Computer

Not in your office?

You will need your office computer IP address to connect to it. Use this self-service link to see the IP addresses of the computers you have used recently. This link, as well has the latest campus updates, is also available on the TUportal COVID-19 tab and under Working Off Campus /  Connect to your office computer.

On campus?
You will need to know the IP address of your office computer when you are ready to connect to it. To obtain the IP address, go to http://myinfo.temple.edu and make note of the number next to IP Address.

• Enable Remote Connections

1. In the search box next to the  button, type remote settings. Then click Allow remote access to your computer. The System Properties window will appear with the Remote tab selected.
2. Under Remote Desktop, make sure the following items are selected: Allow remote connections to this computer and Allow connections only from computers running Remote Desktop with Network Level Authentication (recommended).
3. Click OK. 

Note: If you are unable to enable these options, please contact the Help Desk at tuhelp.temple.edu or by calling 215-204-8000.

If you plan to access your office computer from off-campus, you will need to prepare it to accept remote connections.

Follow the one-time setup instructions below to get your Mac ready.

Note: Your office computer must be connected to the Internet to accept remote connections.

• Obtain the IP Address of Your Computer

Not in your office?

You will need your office computer IP address to connect to it. Use this self-service link to see the IP addresses of the computers you have used recently. This link, as well has the latest campus updates, is also available on the TUportal COVID-19 tab and under Working Off Campus /  Connect to your office computer.

On campus?
You will need to know the IP address of your office computer when you are ready to connect to it. To obtain the IP address, go to http://myinfo.temple.edu and make note of the number next to IP Address.

• Disable Sleep Mode

1. Click the Apple menu on the upper left portion of the screen. Then select System Preferences and then Energy Saver.

2. Perform the following:

a) Drag the Computer sleep slider to Never.
b) When warned that your computer may use more energy with these settings, click OK.
c) Uncheck the box, next to Put hards disks to sleep when possible.
d) Close the Energy Saver window.

After determining your IP address and disabling sleep mode, perform the steps below to purchase and install NuoRDS on your office Mac:

Use these instructions to:

• access TUapps resources, such as programs restricted to your school or college
• access files stored on your departmental shared drives (S, P and N)
• remotely access your office Mac computer. To connect to your office Windows computer, see the ITS Remote Proxy page.

To begin, select the type of computer or device you are currently using: 

VPN accounts are limited to selected individuals who need to access resources that are not available in TUapps or from their computer. To request a VPN account, contact the Help Desk through the TUhelp website and include the name of the resource you need to access.

Q: In the Two Step Verification window, I do not see an option to receive a text message? How can I use this option?

A: To receive a text message, select your device and click Enter a Passcode.

A blue bar will appear at the bottom of the window. In this bar, click Text me new codes. You will receive a text message with a passcode. Enter the passcode and click Log In.

Q: How do I know if Citrix Receiver is already installed on my computer?

A: Perform one of the following:

► Windows
1. Right-click the Start button and select Control Panel.
2. Next to View by on the upper right, select Category.
3. Under Programs, click Uninstall a Program.
4. If Citrix Receiver appears it is installed. Otherwise, you will need to install it.

► Mac
1. Click the Desktop.
2. Click the Go menu and select Applications.
3.  If Citrix Receiver appears it is installed. Otherwise, you will need to install it.

Q: How can I check for Citrix Receiver updates?

A: If you are using Windows:
1. On the right-hand portion of the task bar, located on the bottom of your screen, click the caret symbol (^).

2. Right-click the Citrix Receiver icon and select Check for Updates.

3. If notified that one or more updates are available:
a) Click Download.
b) When prompted, click Install.
c) Once the update completes, click Close.