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System Maintenance

Information Technology Services will perform work on the following systems on the days and times indicated.

Maintenance/Upgrade Details

System Maintenance:

To keep our systems current and provide the latest functionality, Information Technology Services will perform TUportal and Banner monthly maintenance on:

  • Saturday, June 6 from 10:00 am through 2:00 pm on Sunday, June 7

Note: Systems such as Canvas, MyHousing, TUmail, OWLbox, Zoom, WebEx, Diamond Dollars and the TUlibrary databases will remain available during this maintenance period. TUmobile will also be accessible except for class schedules and grade information.

During this time, the following systems will be unavailable:

Banner

Banner Admin pages (formerly Banner - INB), which include Banner Finance, Banner Human Resources, Banner Student and Banner Advancement functions

Self-Service Banner (SSB) and its components

TUportal

- From 10:00 am to 11:00 am on Saturday, TUportal will be unavailable. During this time, a substitute page will appear with links to resources, such as Canvas, TUmail, Diamond Dollars and the TUlibrary databases.

- From 11:00 am on Saturday to 2:00 pm on Sunday, TUportal will be available, but you will not be able to view any Banner-related information, such as information listed under the Staff Tools and Banner tabs.
    Recruit
    The CRM Recruit system will be partially available:

    - All applications and inquiry forms on the Web Front End will be active.
    - Applications submitted will not be pushed to Banner during this time period; they will be manually pushed to Banner when all systems are back online.
    - For graduate and professional schools, applicants can access the My Accounts page up during the maintenance and can upload documents. Documents will be moved to Xtender after all systems are back up.
    - Staff/Screeners/Reviewers/Faculty will be able to access the CRM Recruit console; Banner and Xtender will not be available.
    - AMCAS Import will run as scheduled; AMCAS documents will not be imported during this time.
    - TUportal will be unavailable during the maintenance; therefore, applicants will be unable to schedule interviews and monitor checklist items.   
    - All Banner integration workflow schedules will be turned off during this timeframe.
    - Workflows that update or create checklist items will be turned off during the above timeline, enabling checklists items to remain in sync.

    Account Management Website (accounts.temple.edu)

    The accounts.temple.edu website will be unavailable from 10:00 am to 2:00 pm on Saturday.
    Banner Relationship Management (BRM)
    AppWorx
    Document Management (Imaging)
    Cognos
    Workflow
    TUmarketplace
    DARS
    Advancement Events
    Effort Reporting System
    Guest Access Request System (GARS)
    Organization Chart and Hierarchy
    ePrint

    TUmobile will be accessible except for class schedules and grade information.

    Note: Systems such as Canvas, MyHousing, TUmail, OWLbox, Zoom and WebEx will remain available during this maintenance period.

    If you have any questions, please contact the Help Desk through the TUhelp website or call 215-204-8000.

    Thank you for your patience during this maintenance period.