Learn about various Temple resources available for working from off campus. If you have questions or need assistance with these resources, please contact the Help Desk.
Table of Contents
- Latest Developments
- What do I need to work from home?
- How do I forward my office phone?
- How do I access my office Windows computer from my Windows or Mac computer at home?
- I brought my work computer home. Is there way to access my work files on the departmental drives?
- What software is available for my home computer?
- What tools can I use to collaborate and communicate?
- Are there resources for faculty for teaching courses online?
- Update from Zoom: See how Zoom is addressing security issues from Zoom CEO, Eric S. Yuan.
- Helpful Info: Check out Staying connected during COVID-19 technology page posted by the City of Philadelphia, Office of Innovation and Technology.
- Work location: If you haven't done so already, take a quick minute to let Human Resources know if you're working remotely at home or onsite. Just go to the TUportal COVID-19 tab, look for Work Plan Verification on the left, and click Remote or Onsite. Make updates whenever your status changes.
- Remote Proxy Tip: if your mouse cursor disappears or freezes at any point during your Remote Proxy session, log off and then log back in to resolve this. ITS is looking into this issue.
- Zoom Tip: There is enormous traffic on the Internet. If you are experiencing inconsistent audio or video transmission with Zoom, try moving your computer closer to your router.
- A home computer or work laptop computer that meets our minimum requirements.
- An approved antivirus software application:
- Windows users: Enable Windows Defender. Alternatively, you can also use the latest versions of: Norton (Internet Security, Security, Security with Backup), Symantec, McAfee or Sophos.
- Mac users: Turn on your Mac firewall.
- Awareness that you are responsible for following the Technology and Software Usage Policy, particularly if you work with sensitive and confidential information. If you will be accessing sensitive or confidential data on a laptop, the laptop must have encryption software installed. To request encryption, submit a TUhelp ticket.
- Internet connection
Temple has just set up a new remote access service for faculty and staff to access their office Windows computer from their Windows or Mac computer at home. To use this service, please follow the instructions on the remote proxy website.
- You can download and install Microsoft Office 365 for Windows and Mac on up to five PCs or Macs via the Microsoft Download link under on TUportal under TUapplications.
- You can also download the entire Adobe Creative Cloud and get apps such as Photoshop, InDesign, Acrobat Pro and Illustrator via the Adobe Creative Cloud link on TUportal under TUapplications.
- Zoom is Temple's primary web and video conferencing system. You can set up meetings and share computer screens for real-time collaboration. You can also record your session.
To access Zoom, go to zoom.temple.edu. To learn more and get started, see the online training videos and documentation.
- Telephone Conferencing – For group calls of up to 20 participants, you can use make use of telephone conferencing (also called a bridge or audio conferencing). For information on how budget unit heads can request this service, see the Audio Conferencing page.
Information Technology Services will process the request and provide the conference bridge details, including the toll free number and leader and participant codes. Please note that there is no access or setup fee but there is a usage charge. Also, the conference bridge must be used at least once within six months to remain active.
- Microsoft Teams allows you create a collaborative workspace and add members. Once you form your team, you can post messages, chat and share and live-edit files. It's very helpful for working on projects with other staff members. (Note that if you are using TUGmail, calendar features will not function because your calendar is in Gmail.)
To access Teams, go to teams.office.com and log in with your AccessNet and password. Note that the first time you login, you may have to first enter your AccessNet username @temple.edu email address and then select work or school account before you login.
To learn more about Teams, see the Microsoft Teams website. You can also download the Teams desktop or mobile app.
- Microsoft Planner allows you to create a visual dashboard of your project components and their statuses in one convenient place. You can share the dashboard too.
To access Planner, go to tasks.office.com and log in with your AccessNet and password. Note that the first time you login, you may have to first enter your AccessNet username @temple.edu email address and then select work or school account before you login.
- File Sharing – Use the following file-sharing tools to share and collaborate on files: OWLbox, Google Docs/Google Drive, Google Shared Drives, OneDrive (Office 365), and Microsoft Teams (see the section above).
- Google Forms is a quick way to create a form in a hurry. Get staff feedback or consensus or recruit project volunteers through a sign-up sheet. To learn how, see the Tech Bit on Google Forms or, for more details, See the Google Support page.