Note: If your standard phone was replaced with a VoIP phone, see Voice over IP Phones and Voicemail.

Employees can choose between a single or multi-line landline telephone.

Requirements

You must:

• be an authorized employee or guest of Temple University or the Temple University Health System (TUHS).
• work at a property owned Temple University or TUHS
• receive Approval from the requestor's budget unit head or business manager
• provide a FOAPAL or Cost Center number
• provide the building and room number for the service

Rates

Installation and monthly costs vary depending on the telephone type. Information about charges for service, installation, and expedited services is available on the Rates page. Equipment rates are also included on this page.

Submit a Request (University Employees)

Go to the Request a Service tab on the Information Technology Services home page, log in and select Telecommunications > Office Landline Telephone from the drop down box.  Then, complete the form and click Submit Request.

For ordering assistance, call 4-HELP or 215-204-7549 during normal business hours: Monday through Friday, from 8:00 a.m. to 5:00 p.m.

Please plan on a period of 15 business days for your order to be completed. Depending on the current workload, each order item can be expedited for an additional charge based on two time frames:

• 1-3 business days
• 4-7 business days

Submit a Request (Health System Employees)

Complete and submit the Service Order Request Form through any of the following:

• E-mail: telecom@temple.edu
• Fax: 215-204-7811 (1-7811)
• Inter-Office Mail: Office of Telecommunications, The TECH Center, 3rd floor (286-05)

For ordering assistance, call 4-HELP or 215-204-7549 during normal business hours: Monday through Friday, from 8:00 a.m. to 5:00 p.m.

Please plan on a period of 15 business days for your order to be completed. Depending on the current workload, each order item can be expedited for an additional charge based on two time frames:

• 1-3 business days
• 4-7 business days

Features

Standard

• call hold - places caller on hold
• call transfer - transfers caller to another extension
• conference - places a conference call with up to three parties
  Note: At least one system user must remain in the conference to keep the connection.
• last number redial - quickly redials the previously dialed external telephone number

Optional

• call waiting - alerts you to incoming calls and provides the ability to answer these calls while on the line
• class of service - defines the dialing access for an extension: Campus only, Philadelphia only, Philadelphia suburbs, Continental United States, International
• call forwarding - forwards calls to another location when caller receives a busy signal, no answer, or when set up by user
• call pickup groups -enables a group member telephone to answer another telephone within that group
• intercom groups - serves as a dedicated line for inter-office communication; available on multi-line sets only

Quick Reference Guides

Quick reference guides are available for:

• single line telephones (Aastra STE)
• multi-line telephones (ITE 12SD; ITE 30SD)

Placing a Call

For external calls, first press 9 followed by 1 to get an outside line. 

For internal calls, you can dial a campus prefix followed by the four-digit extension:

Important Phone Numbers

• Temple University directory assistance: 1-7000 or 215-204-7000
• Temple University Campus Safety: 1-1234 or 215-204-1234

Retrieve Your Messages

Note: If your standard phone was replaced with a VoIP phone, see Voice over IP Phones and Voicemail.

From your desk phone

1. Press *5
2. When prompted, enter your password.

From a campus phone

1. Dial 1-9595
2. After your hear the welcome message, press the # key.
3. Enter your 5-digit mailbox number.
4. When prompted, enter your password.

From an off-campus phone

1. Dial 215 204-9595
2. After your hear the welcome message, press the # key.
3. Enter your 5-digit mailbox number.
4. When prompted, enter your password.

Things to Know

• Do not forward your extension to an extension without voice mail. Calls will be lost. The reverse is also true--forwarding an extension without voice mail into an extension with voice mail will exit calls from the system, again resulting in lost calls.
• After you leave a message, press the pound key (#) to complete your message. If you do not do this, your message will be considered unfinished and may be delayed from reaching its destination.

• You can only forward messages to another standard (not VoIP) telephone. Similarly, a person using a VoIP phone cannot forward voicemail messages to a standard telephone.

For standard landline phones: How do I record an extended absence greeting?

(If your standard phone was replaced with a VOIP phone, see How do I record an extended absence greeting for my VoIP voicemail? )

For assistance, call 4-HELP or 215-204-7549 during normal business hours: Monday through Friday, from 8:00 a.m. to 5:00 p.m. When reporting a problem, please plan to provide the following information:

• Telephone extension experiencing the problem
• Port number of that extension, retrieved by dialing #*119 from that extension
• Building and room location
• Contact name and telephone extension
• FOAPAL (if known)
• General description of the problem, for example:
  - no dial tone
  - can't hear/be heard
  - can't break dial tone
  - damaged jack
  - damaged phone
  - malfunction of a software feature (e.g., call forwarding)

• Employee Manual
• Rules of Conduct
• University Policies
• Information Technology Services Policies