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Designate a Phone for Two Step Verification...

Smartphone

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11 Steps

  1. Log in to TUportal. Then click Manage My Account at the top right corner of the screen.
  2. Click Manage Phones.
  3. Click the grayed-out OFF button next to the Mobile – Personal or Mobile - Work that you wish to designate for Two Step Verification. (If you need to add a phone, click on Add phone.)
  4. Next, follow the prompts to answer the security questions and click Submit.
  5. Click Yes when prompted to install the Duo Mobile app.
  6. You will receive a text message with a link to the Apple Store or Google Play Store to download and install the free Duo Mobile app. If you did not receive the text, click Resend.   After installing the Duo Mobile app, select an activation method:   - To activate the app using a QR code, click QR Code and go to the next step.   - To activate the phone using a text message, click Text Message. You will receive a second text message with an activation link. Click this link. Then skip to step 10.
  7. Follow the on-screen instructions to hold your phone camera up to the QR code that displays. For details, see the next step.
  8. Open the Duo Mobile app on your phone. Then: a. Tap Add Account or Get Started (or the plus button in the upper right). b. If prompted to allow Duo Mobile access to the camera, tap OK or Allow. c. Scan the QR code to add the account to Duo Mobile.
  9. After setting up the Duo Mobile app, click Next.
  10. Click Close.
  11. The Two Step button will now be set to ON indicating that your phone is designated for the process.   (A Re-install App link for future use appears if you indicated you are using a smartphone in step 5.)   Click the OFF button next to any additional phones you wish to designate.  Note: If you use more than one phone (for example, a smartphone and a landline), ITS recommends designating both phones for Two Step Verification.

Basic Cell Phone

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6 Steps

  1. Log in to TUportal. Then click Manage My Account at the top right corner of the screen.
  2. Click Manage Phones.
  3. Under Phone Numbers, click the grayed-out OFF button in the TWO STEP column next to the Mobile – Personal or Mobile - Work that you wish to designate for Two Step Verification. (If you need to add a phone, click on Add phone.)
  4. Next, follow the prompts to answer the security questions and click Submit.
  5. When prompted to install the Duo Mobile smartphone app, click No.
  6. The Two Step button will now be set to ON indicating that your phone is designated for the Two Step Verification process.   Click the OFF button next to any additional phones you wish to designate.

Landline Phone

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5 Steps

  1. Log in to TUportal. Then click Manage My Account at the top right corner of the screen.
  2. Click Manage Phones.
  3. Click the grayed-out OFF button next to the Direct Phone, Home Phone or TTY Device that you wish to designate for Two Step Verification. (If you need to add a phone, click on Add phone.)
  4. Next, follow the prompts to answer the security questions and click Submit.
  5. The Two Step button will now be set to ON indicating that your phone is designated for the Two Step Verification process.    Click the OFF button next to any additional phones you wish to designate.