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Important Note about Safari: To avoid problems, use the Chrome or Firefox web browser instead of Safari when accessing VPN. This is because Safari does not auto-launch the Citrix Netscaler Gateway Plug-in if it is not already running in the background.


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16 Steps

  1. Go to and log in using your AccessNet username and password.
  2. In the Two Step Verification window, select a device that you previously registered. Then select how you want to be contacted. To receive a text message, click the Enter a Passcode box. A blue bar will then appear at the bottom of the window. In this bar, click Text me new codes.
  3. When prompted to make a selection, select TU VPN Network Access.   Note: If you do not see this prompt, this means you do not have access to Temple's VPN resources.
  4. If you are prompted to download the Netscaler Gateway Plug-in for Mac OS X, perform one of the following:   ► If you are using Safari with MacOS Catalina, and have already installed the Netscaler Gateway Plug-in, perform the steps in the troubleshooting section below to start the Netscaler Gateway Plug-In.   ► Otherwise, click Download.   If you do not see this prompt, a confirmation page will appear as shown in step 17.
  5. Click on the Desktop. Then click the Go menu and select Downloads.
  6. After the plug-in has been downloaded, double-click the Citrix Access Gateway icon in the Downloads window.
  7. Double-click Install Citrix Access Gateway Plug-in to begin the installation process.
  8. Click Continue.
  9. Click Continue.
  10. Click Agree.
  11. Click Install.
  12. Enter your Mac username and password and click Install Software.
  13. If you are prompted to allow the "Installer" access to control the "Finder," click OK.
  14. Click Close. Then close any remaining windows that are open from the Citrix Access Gateway Plug-in installation.  
  15. If you are prompted to install Growl, click Cancel.
  16. When your connection is established, a confirmation page appears.

Access Your Office Computer

Using a VPN connection, you can access the programs and files on your office computer from off campus. The connection makes it appear as if you are actually sitting in front of the computer clicking on programs, opening files, etc. 

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11 Steps

  1. Prepare your office computer as described above under Prepare Your Office Computer for Access from Off Campus.
  2. Download and install Microsoft Remote Desktop from the Mac App store. This is a free download.
  3. Click the Desktop. Then click the Go menu and select Applications.
  4. Scroll down and double-click the Microsoft Remote Desktop icon. If this is the first time your are remotely accessing your office computer from your Mac, proceed to the next step. Otherwise, skip to step 7.
  5. Click the New (+) icon.
  6. In the Edit Remote Desktops window:   a) In the Connection name box, assign a name for your office computer connection.   b) In the PC name box, type the name or IP address of your office computer.   Note: If you do not know the IP address, use this self-service link to see the IP addresses of the computers you have used recently.   c) In the User name box, enter TU\ followed by your AccessNet username (for example, TU\tug00000).   Note: It is not recommended to include your AccessNet password. You will be prompted for it when you connect to your office computer.   d) Click the red close button on the upper left portion of the window.
  7. Your connection appears under the My Desktops heading. Double-click this connection to access your office computer. 
  8. If you receive a warning that the certificate cannot be verified, click Continue.
  9. You office computer now appears in a window on your screen. Click OK to view your Desktop.
  10. By dragging your mouse to the top of the screen, your remote computer window will be maximized on your Mac. You will also see the Microsoft Remote Desktop menu at the top. 
  11. To exit your Remote Desktop session, click the Microsoft Remote Desktop menu at the top of the screen and select Quit Microsoft Remote Desktop.


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2 Steps

  1. Click the Netscaler Access Gateway plug-in icon at the bottom of the desktop.
  2. Click the Citrix NetScaler Gateway menu and select Quit NetScaler Gateway.