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Windows

Access TUapps

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12 Steps

  1. Note: Information Technology Services recommends not using Microsoft Edge to access TUapps.   Go to http://remote.temple.edu and log in using your AccessNet username and password. 
  2. In the Two Step Verification window, select a device that you previously registered. If you registered more than one phone or mobile device, select the one you want to use from the Device box. Then select how you want to be contacted. To receive a text message, click the Enter a Passcode box. A blue bar will then appear at the bottom of the window. In this bar, click Text me new codes.
  3. If prompted to make a selection, select TUAPPS. Otherwise, skip to the next step.
  4. ► Internet Explorer Users:  - If prompted to install Citrix Receiver, click I agree with the Citrix license agreement. Then click Install and when prompted at the bottom of the screen to run or save the CitrixRecieverWeb.exe file, click Run.   - Otherwise, skip to step 10.   ► Chrome Users:  - If prompted, click Detect Receiver. Then, if you already have Citrix Receiver installed, click Already Installed and skip to step 10. (See the FAQs if you are unsure if Citrix Receiver is already installed.)   - Otherwise, click I agree with the Citrix license agreement and then click Download. On the lower-left portion of the browser window, you will see a warning message. Click Keep. Then double-click the installer file. ► Firefox Users:   - If prompted to install Citrix Receiver, click I agree with the Citrix license agreement. Then click Install and when prompted click Save File. Then go to your Downloads folder and double-click CitrixReceiverWeb.    - If prompted to activate the Citrix plug-in, click Activate Citrix Receiver and then Allow and Remember. Then skip to step 10.
  5. At the Welcome to Citrix Receiver Setup window, click Start.
  6. Click I accept the license agreement. Then click Next.
  7. Click Install. Do not select Enable single sign-on. 
  8. The progress bar will move as the necessary files are being installed.
  9. When notified the installation is complete, click Finish. The installation window closes automatically and the Citrix Receiver icon appears on the task bar, located on the lower-right portion of the screen. 
  10. If you are using Chrome: a)  Click Continue in the browser window. b) If prompted to open the Citrix Receiver launcher, click Remember my choice for Citrix Receiver Launcher links and then click Open Citrix Receiver Launcher.
  11. The main TUapps screen appears. All the applications you can access are listed on this page.    ► To add an application to your list of favorites, click the Details link and then Add to Favorites. To view only your favorites, click the Favorites icon in the center of the red bar at the top of the page.   ► To view only the Microsoft Office apps, click the Microsoft Office 2016 box at the top.   ► To view only the default apps that all Temple University employees can access, click the TU-DefaultApps box at the top.
  12. To access an application, click the appropriate icon.   Notes: ► If you are using Chrome, you may be prompted to open the Citrix Receiver launcher. If so, click Remember my choice for Citrix Receiver Launcher links. Then click Open Citrix Receiver Launcher.   ► If you are using Firefox, you may be prompted to activate the Citrix plug-in. Click Activate Citrix Receiver and then Allow and Remember.

Access Files

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4 Steps

  1. Perform the steps under the Access TUapps tab on the left.
  2. On the TUapps home page, select the DocFinder application. 
  3. Select Computer. 
  4. Your shared/personal departmental storage folders will appear.  Select these folders to view or edit your files. Note that you will be using the version of Microsoft Office that is part of the TUapps website. Make sure to save the files to these same folders on your N:, P: and S: drives. Otherwise, they may be deleted the next time you log in.   Note: By design, you cannot copy content or save these DocFinder files to your computer off campus. You also cannot delete files from the N:, P: and S: drives within TUapps.

Access Your Office Computer

Using TUapps, you can access the programs and files on your office computer from off campus. The connection makes it appear as if you are actually sitting in front of the computer clicking on programs, opening files, etc. 

Note: These procedures are not applicable to computers that reside on a restricted network.

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7 Steps

  1. Prepare your office computer as described above under Prepare Your Office Computer for Access from Off Campus.
  2. Perform the steps under the Access TUapps tab on the left.
  3. On the TUapps home page, select Remote Desktop Connection.
  4. Enter the IP address of your office computer, as described in the instructions under Access Your Office Computer from Off Campus. Then select Connect.   Note: If you do not know the IP address, use this self-service link to see the IP addresses of the computers you have used recently.  
  5. If you are warned that the identity of the remote computer cannot be verified and prompted if you want to connect anyway, select Yes.
  6. If your office computer is a PC, a Windows login window will appear. Enter your AccessNet username and password. The Log on to: box should be set to either TU or TEMPLE, depending on how your office computer is set up.
  7. To end your Remote Desktop session, close the window that displays your office computer.

Log Off

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1 Steps

  1. To log off, click your name on the upper-right portion of the screen. Then select Log Off.