Note: If you are unable to connect using the steps below, refer to the Troubleshooting section.
When accessing the TUresnet network for the first time using a new Windows or Mac computer, open a web browser and go to www.temple.edu. Your browser will be redirected automatically to TUconnect and you will be prompted to install the ClearPass OnGuard security program.
This program ensures your computer has an approved antivirus software application:
- If you use Windows, enable Windows Defender OR install one of the following: Norton, Symantec, McAfee, Sophos or Kaspersky.
- If you use a Mac, turn on the Mac firewall.
Your Internet connection will be available once ClearPass OnGuard is installed and verifies that your firewall/antivirus software is up to date.
Note: You do not need to register your mobile device (phone/tablet).
- Click the wireless icon on the system tray (lower right portion of the screen next to the date and time).
- Click the TUresnet connection.
- Click Disconnect.