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Two Step Verification

Use Two Step Verification to access selected Temple websites.

Overview

To better protect your personal information, Temple is implementing an extra level of security on selected websites called Two Step Verification. It's called Two Step Verification because in order to access these sites, you will need:

  1. your AccessNet username and password 
  2. one or more designated phones to further verify your identity

Two Step Verification is currently used on the TUportal Direct Deposit allocation and Dependents pages. Other websites containing sensitive information will follow.

To see how Temple’s Two Step Verification works, preview a quick video that walks you through the process. (Note: If you are a student, follow the same instructions to log in to TUportal but click Student Tools instead of Staff Tools.)

How to get started

One-Time Setup

Follow the instructions in the One-Time Setup section below to designate one or more phones in TUportal for the process. 

Notes:

  • The overall process works best using the latest versions of Chrome and Firefox.
  • If you are designating a smartphone, ITS recommends following the prompts to install and activate the optional Duo Mobile app. 

Log In

  1. Access a Two Step Verification site, such as the Direct Deposit allocation on TUportal, listed under Staff Tools or Student Tools. When prompted, select a designated phone number and then a verification method. 
  2. Check your phone and perform the appropriate action, depending on the verification option you chose. You can then access the site.

One-Time Setup

In TUportal, you can designate all your phones or particular ones for Two Step Verification:

  • Mobile Phone (Smartphone or Basic Cell Phone)
  • Landline
  • TTY Device

Note: If you use more than one phone (for example, a smartphone and a landline), ITS recommends designating both phones for Two Step Verification.

Verification Options

Device App Push (recommended) Text Me Call Me Passcode
Smartphone
Basic Cell Phone    
Landline      

View an example of how you would log in to a website using Two Step Verification. The examples show each of the four methods that are available, depending on the type of phone you designated in TUportal.

Turn On Extra Security for Temple Websites

To turn on extra security for Temple websites:

  1. In the portal, click Manage My Account at the top right corner of the screen.
  2. Under Two Step Verification, click Manage Settings.
  3. Then, for expanded security, toggle the button next to Tuportal/Canvas/Webex/etc. from OFF to ON. (To disable this feature at any point, toggle back to OFF.)

Using Two Step Verification
The next time you log in to a Temple website, such as TUportal or Canvas, you will first enter your AccessNet username and password. 
 
You will then be prompted to choose a verification method for the phone you registered for Two Step Verification. Choose the verification method you would like to use (e.g., Push, Text or Phone call) to receive a notification on your device.
 
Will you have to do this every time you log into these sites? No, because you have the option to check the Remember me for 14 days box, so you will not be prompted for Two Step Verification for the next 14 days. Select this option only if you are using your own computer, and not a shared or lab computer. 

FAQs

Q: What is a QR Code?

A: A QR or Quick Response Code is a type of barcode. If your mobile device has a QR Code Reader application installed you can scan or take a picture of QR codes and they will link your device to a webpage or specific content.

Sample QR Code

Q: I recently purchased a new device to replace the one that I originally set up for Two Step Verification. What do I need to do?

A: If you have the same phone number and use the Call Me or Text Me option, you will not need to do anything. If you would like to use the Duo Mobile app, you will need to reinstall it as follows:
 
1. Follow the instructions under the Smartphone tab under One-Time Setup to access your phone number in TUportal.
2. Click the green YES button in the Two Step column to temporarily remove Two Step from this phone. If you have another device registered for Two Step Verification, you will be prompted to confirm your identity using the other device.
3. Next, click the same button, which now appears in gray and is set to NO, and follow the steps to designate the phone for Two Step Verification and install/activate the Duo Mobile app. 

Q. Why does the Duo Mobile app need to access my camera?

A: The Duo Mobile app may use your camera to scan a QR code during activation.

Q. What should I do if I don’t have an Internet connection or cell phone reception?

A: Tap the (iOS) or (Android) icon in the Duo Mobile app to generate an authentication passcode.

Q. My App Push alerts aren’t coming through. What should I do?

A: Please refer to the troubleshooting steps for iPhones or Android devices.

Q: How much data does the Duo Mobile app use?

A: The Duo Mobile app uses less than 2KB per authentication. For example, you would only consume 1 megabyte (MB) of data if you were to log in 500 times in a given month. 

Q: What if I am in a place with no Wi-Fi or cell service?

A: If you are in an area with no Wi-Fi or cell service, you can still authenticate using the Passcode option. For instructions, see Verification Options above. 

Q: Is the Duo Mobile app free?

A: Yes. The Duo mobile app is free to install on mobile devices and tablets. 

Q: Do I have to use Two Step Verification every time I log in to a Temple website?

A: No. Two Step Verification is currently used only on the TUportal Direct Deposit allocation and Dependents pages. Other websites containing sensitive information will follow.

Support

For assistance with Two Step Verification, contact the Help Desk through the Request Help tab on the Information Technology Services home page or call 215-204-8000.