You are here

Web and Video Conferencing (WVC) Evaluation

Zoom Support:
Zoom Help Center
Phone: 215-204-8000
Support Request: TUHelp

Overview

Temple has formed a Web and Video Conferencing Committee (WVC) to evaluate the need for a new university-wide web and video conferencing platform. The WVC Committee is comprised of 17 faculty, staff and students. This website contains resources and information regarding the evaluation process. 

We will be evaluating Zoom, which, in addition to our current platform, WebEx, is an industry-leading web and video conferencing platform. The pilot will be conducted by various schools, colleges, and departments beginning in the Spring 2019 semester. The first phase of the pilot will be reserved for online courses and the second phase of the pilot will focus on non-course related online meetings. 

WVC Committee Members
Mike Borenstein Co-chairperson College of Pharmacy
Susan Hyer Co-chairperson Information Technology Services
Mark Haubrich Project Director Information Technology Services
Gerard Alolod Committee Member College of Public Health - Research
Felicia Boccuti Committee Member Lewis Katz School of Medicine
Chris Dennison Committee Member University Libraries
Marc Getty Committee Member College of Liberal Arts
Jennifer Ibrahim Committee Member College of Public Health - Education

Johanna Inman

Committee Member Center for the Advancement of Teaching
Joseph Mahan Committee Member School of Sport, Tourism and Hospitality Management
Chris Miano Committee Member Fox School of Business

Jennifer Muller

Committee Member Office of the Chief Operating Officer - Purchasing
Emma Roberts Committee Member Tyler School of Art
Shyam Nair Committee Member Beasley School of Law
Paul Raudkepp Committee Member Japan Campus
Dave Rhoads Committee Member Tyler School of Art
Dan White Committee Member Office of Digital Education
Alexandra Yanovski-Bowers Committee Member Office of the Provost for Undergraduate Studies - Undergraduate Strategic Initiatives 

 

FAQ's

Why are we evaluating WVC platforms?
We are evaluating a new industry leading contender for cloud-based web and video conferencing in addition to our current platform as both of these alternatives are currently in use at the university and hold a large share of the market in higher education. For more information regarding WebEx and Zoom, please refer to:

WebEx- https://www.webex.com/

Zoomhttps://zoom.us/

Why is the University performing this evaluation now?
Web and video conferencing is a critical enterprise platform required for meetings and online learning. The university is evaluating web and video conferencing applications for the following reasons:

  • It is best practice to regularly review technology platforms to ensure the best solutions for the University. Our web and video conferencing platform has not been evaluated for a number of years and a lot has changed in the higher education web and video conference market.
  • Our current WebEx contract is up for renewal in August 2020.
  • Information Technology Services' general objective is to move towards robust cloud-based solutions (for enterprise applications) when they are cost effective.   
  • The University needs to have exceptional supplemental learning tools that meet student and faculty needs for example, that have mobile access, are easy to use, and have an intuitive interface. 

What is the process?

  • The WVC committee is comprised of faculty, students and staff and will provide valuable input into the WVC evaluation process. The committee will review all facets of information regarding the web and video conference platforms under consideration.
  • For the first phase of the pilot, a sampling of faculty interested in teaching an online or hybrid course will be selected. The pilot will include a cross-section of courses from most schools/colleges/campuses and include various course/student sizes and subjects. For the second phase of the pilot, staff will be identified to conduct online meetings not related to official course work. 
  • There will be ongoing pilot check-ins with the faculty and staff participating in the pilot. Surveys will also be drafted and distributed during the pilots to all participants. We will also be conducting focus group meetings to gain additional insight.
  • Pilot criteria has been established and will be used to rate vendors.
  • Once all information is compiled, the committee will produce a report and make a recommendation to university leadership. 

What are the goals of the WVC pilots?

The WVC pilot goals are (1) to understand, document and share feedback from pilot faculty, students, staff and the greater campus community, (2) identify any functionality and/or technical gaps between WVC platforms being evaluated and (3) make an informed recommendation to university leadership. 

Would switching the WVC platform require too much change given faculty workloads and other changes on campus?

  • It is true that there is a lot of change on campus, but there may never be a time when that will not be true. Change can be good!
  • If the decision is made to change the University WVC platform, a plan will be developed and communicated allowing faculty to become familiar with the chosen WVC platform with a lot of lead time. 
  • Information Technology Services will provide extensive support and troubleshooting for any migration if the decision is made to switch WVC platforms. The Center for the Advancement of Teaching (CAT) will also be available to provide training to faculty using Zoom for teaching.

Roadmap

Click here to view the project Roadmap. 

WVC Report

Click here to view the WVC Evaluatioin and Reccomendations Report.