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Wired Service in Residence Halls

The wired network in Temple's residence halls provide access to Temple resources and the internet.

Overview

Temple University provides Internet access (wireless and wired) as an amenity, which is included in the price of your room. Even if you plan to use a wireless connection, it's a good idea to set up your wired connection, so you have a backup way to access the Internet.

Requirements

Requirements

  • WiFi enabled device
  • MacOS Mojave or later. Also, run Mac OS System Updates so that your system is kept current.
  • Windows 10:  Major Manufacturers only (Dell, HP, Lenovo, Sony, Toshiba, Microsoft). Also, run Microsoft Windows System Updates so that your system is current.
  • Custom, home-built, or prebuilt (e.g., iBuyPower, CyberPower and Digital Storm) systems are not supported.
  • An approved antivirus software application:
    - Windows users:  Enable Microsoft Defender. Alternatively, you can also use the latest versions of: Norton (Internet Security, Security, Security with Backup), SymantecMcAfee or Sophos.
    - Mac users: Turn on your Mac firewall
  • 8GB RAM minimum. 16GM RAM recommended.

Instructions

When accessing the wired network in the residence halls for the first time using a new laptop or desktop computer, perform the following steps:

  1. Plug one end of your Ethernet cable into your computer and the other end into the red jack closest to your assigned bed.
  2. Restart your computer.
  3. Open a web browser and go to www.temple.edu.  Your browser will be redirected automatically to TUconnect and you will be prompted to install the ClearPass OnGuard security program. This program ensures your computer has an approved antivirus software application:

    - If you use Windows, enable Windows Defender OR install one of the following: Norton, SymantecMcAfee or Sophos.
    If you use a Mac, turn on the Mac firewall

    Your Internet connection will be available once ClearPass OnGuard is installed and verifies that your firewall/antivirus software is up to date.

Support

If you are having problems establishing your Internet connection, contact the Help Desk through the tuhelp.temple.edu website or call 215-204-8000.