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ITS Support for Zoom:
Help Desk Phone: 215-204-8000
Submit a Ticket: TUhelp

Zoom Support:
Zoom Help Center
Phone: 888-799-8854
Email: to submit a ticket
Chat: Zoom Technical Support and click “Help” in the lower right corner of the page
Hours: 24/7

*To report any misuse, abuse or violations on the Zoom Platform click here. 


Zoom is the video communication platform used at Temple University. Zoom provides a reliable cloud platform for video and audio conferencing, collaboration, chat, and webinars across mobile devices, desktops, telephones, and room systems. 

Students, faculty and staff can sign into Zoom using their AccessNet username and password at:

The Zoom web browser client will download automatically when you start or join your first Zoom meeting, and is also available for manual download here.

Hosting and Recording

Please see our policies and procedures for Zoom licensing, hosting and recording here. 

Zoom Training

Getting Started with Zoom (

Live Training Webinars (

Watch Recorded Training Sessions (

Zoom Video Tutorials (


The Center for the Advancement of Teaching (CAT) team is ready to help and support faculty in making the transition to Zoom. 



Frequently Asked Questions (FAQ)

Who can use Zoom?

Zoom accounts are available to all current Temple students, faculty and staff. With a Zoom account, you can host an unlimited meetings with up to 300 participants. Meeting participants are not required to have a Zoom account.

How do I join a meeting?

Meetings can be joined through an email invite, from a browser through Temple’s Zoom home page, from the Zoom desktop and mobile app, by phone, and with a video conferencing system.  Each meeting will have a unique meeting ID that is required to join a Zoom meeting.  If you are joining by phone, you will need the teleconferencing number provided in the invitation. Meetings can also be scheduled on behalf of another user when scheduling permission has been granted.

How do I schedule a meeting?

Zoom offers multiple methods to schedule a meeting. As the meeting host, you have control options for your scheduled meetings.  Meetings can be scheduled from the Zoom desktop and mobile app, from a browser through Temple’s Zoom home page.

How do I invite others to join a meeting?

There are several ways to invite participants to a scheduled or instant meeting.  The most common method is to join by meeting invite.  Meeting invites can be sent to your participants via email or by copying the meeting invitation and sending it to participants using other methods such as instant messaging. You can also learn more by viewing any of these Zoom websites.

As a meeting host, can I mute participants?

Method 1: When scheduling a meeting, scroll down to Meeting Options and select Mute participants upon entry. Once it is time for people to start participating, you can unmute them by clicking Manage Participants and then Unmute All.

Method 2: If you did not select the option to Mute participants upon entry when setting up the meeting, select Manage Participants and then Mute All. You can also check the box to Allow participants to unmute themselves. To unmute everyone, select Manage Participants and then Unmute All.

What is the difference between a meeting and a webinar?

The Meeting and Webinar platforms offer similar features and functionality, but have some key differences. Meetings are designed to be a collaborative event with all participants being able to screen share, manage their video and audio and view other attendees. Webinars are designed so that the host and any designated panelists can share their video, audio and screen. Webinars allow view-only attendees. They have the ability to interact via Q&A, chat and answer polling questions. The host can also un-mute the attendees. 

Temple has a limited number of webinar licenses available. To request a webinar license, please submit a ticket through TUhelp.

How do I record a meeting?

You can record your Zoom meeting or webinar locally to your computer or to the cloud. Locally recorded meetings and webinars can only be accessed on the computer that recorded the meeting. Cloud recordings can be accessed through Canvas. The host must record the meeting or grant a participant the ability to record. To start recording a meeting, click the Record icon on the Zoom toolbar.

A Zoom storage policy is being developed and this site will be updated once the storage policy is finalized.

How do I transcribe a Zoom Meeting?

The Zoom recording will automatically transcribe the audio of a meeting or webinar recorded to the cloud. After this transcript is processed, it appears as a .MP4 file in the list of recorded meetings.

Are there any “best practices” for meetings and webinars?

Will Zoom work internationally?

Yes. You can start or join a meeting from any international location using PC, Mac, & LinuxAndroid & iOSH.323/SIP devices or telephone dial-in.

Country Specific Notes (

Can I use Zoom in my Canvas course? 

Yes. Zoom is enabled by default in all Canvas courses. Click the Zoom link in the left-hand course menu to get started.

Is our version of Zoom HIPAA compliant?

Our current implementation of Zoom is not HIPAA compliant, and therefore, cannot be used for HIPAA and Personal Health Information (PHI) related activity.

How to add Zoom to Microsoft Outlook

  1. Open the Outlook app on your computer.
  2. Click the 'Get Add-ins' tool button found on the ribbon.
  3. In the pop-up window, search for Zoom Scheduler.
  4. Select Add to install this plug-in to Outlook.
  5. To create a Zoom meeting in Outlook, go to the calendar and create a new meeting.
  6. In the Home tab, click New Meeting.

How to update a Zoom meeting via your Outlook Calendar:

  1. Open the Outlook desktop app and switch to calendar view 
  2. Double-click a Zoom meeting to display the meeting details.
  3. Click Add a Zoom Meeting to display the Zoom meeting options.
  4. Change your meeting options and click Update to apply the changes.