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Zoom Transition

ITS Support for Zoom:
Phone: 215-204-8000
Submit a HD Ticket: TUhelp
HD Hours

Zoom Support:
Zoom Help Center
Phone: 888-799-8854
Email: to submit a ticket
Chat: Zoom Technical Support and click “Help” in the lower right corner of the page
Hours: 24/7


Starting in fall 2019, Temple University will be transitioning to a new Web and Video Conferencing System (WVC) called Zoom. The university conducted a WVC evaluation during the Spring 2019 semester with a broad group of faculty, students and staff. Zoom earned top ratings from pilot participants and outperformed WebEx in technical and functional evaluations.

To view the WVC Evaluation and Recoomendations Report, click here.
For more information about the evaluation process, please visit the WVC Evaluation website.

Why Zoom?
Temple is following the lead of multiple peer universities in adopting Zoom, which offers many benefits including:

  • strong support for Temple's pedagogical requirements and educational outcomes
  • a clean, robust, modern interface for easy navigation and ease of use
  • tools to assist faculty in creating better and easier opportunities for student collaboration


Spring 2019 Summer 2019 Fall 2019 Spring 2020 Summer 2020
WVC Pilot Decision Implementation/Rollout - Phase I  Implementation/Rollout - Phase 2 WebEx will no longer be available after July 30, 2020.


Transition Steps

To start using Zoom, it is best to install the application on your computer and/or mobile device first. If you are on Windows or Mac, the installer should detect your operating system. If you're a mobile user, there are links to both Google Play (Android) and the App Store (Apple). This should be your first step prior to joining or hosting a Zoom meeting. Click here for more information on downloading and installing Zoom. 

  • To join a meeting, click the Join button. Signing in is not necessary.
  • If you want to log in and start or schedule your own meeting, click Sign In and follow the instructions to Sign in with SSO. Temple's Zoom vanity URL is 

Faculty Support and Training

The Center for the Advancement of Teaching (CAT) team is ready to help and support faculty in making the transition to Zoom. Consider taking advantage of the following resources:

You can contact the Center for the Advancement of Teaching at 215-204-8761 or

Frequently Asked Questions (FAQ)

Who can use Zoom?

Zoom Pro accounts are available to all current Temple students, faculty and staff. With a Zoom Pro account, you can host unlimited meetings with up to 100 participants (increasing to 300 by late 2019).  Meeting participants are not required to have a Zoom account.

What are the Pro account features?

Please see Zoom Pro account features outlined on Zoom's website.

How do I join a meeting?

Meetings can be joined through an email invite, from a browser through Temple’s Zoom home page, from the Zoom desktop and mobile app, by phone, and with a video conferencing system.  Each meeting will have a unique meeting ID that is required to join a Zoom meeting.  If you are joining by phone, you will need the teleconferencing number provided in the invitation. Meetings can also be scheduled on behalf of another user when scheduling permission has been granted.

How do I schedule a meeting?

Zoom offers multiple methods to schedule a meeting. As the meeting host, you have control options for your scheduled meetings.  Meetings can be scheduled from the Zoom desktop and mobile app, from a browser through Temple’s Zoom home page.

How do I invite others to join a meeting?

There are several ways to invite participants to a scheduled or instant meeting.  The most common method is to join by meeting invite.  Meeting invites can be sent to your participants via email or by copying the meeting invitation and sending it to participants using other methods such as instant messaging. You can also learn more by viewing any of these Zoom websites.

What is the difference between a meeting and a webinar?

The Meeting and Webinar platforms offer similar features and functionality, but have some key differences. Meetings are designed to be a collaborative event with all participants being able to screen share, turn on their video and audio and view other attendees. Webinars are designed so that the host and any designated panelists can share their video, audio and screen. Webinars allow view-only attendees. They have the ability to interact via Q&A, chat and answer polling questions. The host can also un-mute the attendees. 

Side by Side Comparison (

How do I record a meeting?

You can record your Zoom meeting or webinar locally to your computer or to the cloud. Locally recorded meetings and webinars can only be accessed on the computer that recorded the meeting. Cloud recordings can be accessed through Canvas. The host must record the meeting or grant a participant the ability to record. To start recording a meeting, click the Record icon on the Zoom toolbar.

How to Enable Local Recording (

Starting a Recording (

Assign a participant recording privileges (

A Zoom storage policy is being developed and this site will be updated once the storage policy is finalized.

How do I transcribe a Zoom Meeting?

The Zoom recording will automatically transcribe the audio of a meeting or webinar recorded to the cloud. After this transcript is processed, it appears as a .MP4 file in the list of recorded meetings.

Transcribe Cloud Zoom Recordings (

Are there any “best practices” for meetings and webinars?

Best Practices and Resources (

Will Zoom work internationally?

Yes. You can start or join a meeting from any international location using PC, Mac, & LinuxAndroid & iOSH.323/SIP devices or telephone dial-in.

Country Specific Notes (

Can I use Zoom in my Canvas course? 

Yes. To enable Zoom in your Canvas course, click on Settings within your course and then click on the Navigation tab. Scroll down to the Zoom button, drag & drop it to the top and click Save. 

Is our version of Zoom HIPAA compliant?

Our current implementation of Zoom is not HIPAA compliant, and therefore, cannot be used for HIPAA and Personal Health Information (PHI) related activity.

Webinar Information

All faculty, staff, and students are provisioned with licenses that allow them to conduct meetings with up to 100 participants. Zoom Webinars support up to 500 attendees in a “listen only” mode. During webinars, only the host and panelists can use their microphones and cameras or share their screens. Polling and Q&A features are available as well as registration and post-webinar reporting. 

Temple has a limited number of webinar licenses available. Zoom administrators will consider requests on a case-by-case basis and will grant licenses to individuals as needed to accommodate one-time events or facilitate webinar co-hosting. Please submit your request at least 48 hours in advance by creating a Help Desk request via


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