Information Technology Services (ITS) provides customer-focused technological support, resources, and innovative solutions in alignment with academic, research, and administrative goals. Our systems serve a wide range of populations conducting business with the university, such as prospective students and applicants (and their parents), current students, faculty, staff, alumni, retirees, emeriti, vendors, and authorized university guests. ITS oversees the entire university and Temple Health networks, including wireless access in student housing and across campus, phone systems and a wide array of academic, instructional, and administrative technology resources and systems used across the university.
For a general overview of our services, please see our Technology at Temple Guide.
ITS maintains and supports centrally managed classroom and conference room technology. ITS also oversees the world-recognized TECH (Teaching, Education, Collaboration, Help) Center, a 75,000-square-ft., state-of-the-art technology facility, as well as computer labs across all of Temple’s campuses, such as the Tuttleman Computer Center on Main Campus, Ambler Learning Center, Health Sciences Campus (HSC) TECH Center, Center City campus labs, among others.
The Computer Recycling Center is a recognized leader in sustainability. The recently-opened OWLtech technology store provides timely hardware solutions for the Temple community.
In addition to campus technology, ITS also manages major systems and resources including these below, among others:
- Microsoft 365 – including a TUmail interface to Outlook
- Adobe Creative Cloud
- Google Workspace (Google Apps)
- OWLcard Mobile/Building and Parking Access · www.temple.edu
- TUAlert texting/email service
- Remedy (TUhelp)
- High Performance Computing (HPC)/Owl’s Nest/Compute
- Cognos/Tableau Reporting
- Supervisory Control and Data Acquisition (SCADA) system for Facilities to monitor devices such as elevators and assist with automating real-time data on control equipment
*Banner and its associated databases are the backbone to all administrative systems, including registration and enrollment, recruitment, class scheduling, finance, HR and alumni services.
ITS also oversees and implements university-wide security initiatives. Some key active user-facing services include security alerts, campaigns to utilize the Report Phish feature in TUmail accounts and cyber security awareness education, as well as Multi-Factor authentication for university sites.
ITS provides remote and in-person assistance at the Help Desk for all supported platforms and works with teams across the university, including non-IT offices, to expedite solutions or requests for help. The team manages a university-wide IT service management system, tracking all client requests for support.
Automated software servicing of thousands of employee laptops and desktops is also delivered. Additionally, the team provides extensive university communications and data reporting support