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Information Technology Services

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Technology Support Center

Tech Help

Technical Support

The Technology Support Services Team provides assistance for technology related questions to the university community.

Overview

The Technology Support Center is staffed by professional consultants and technical student workers who are trained to assist Temple students, faculty, and staff with technical issues.

Live Chat or Request Help:  tuhelp.temple.edu. Faculty/staff can also use this site to request deskside assistance in their offices. Our support team can assist you remotely!
Phone: 215-204-8000
Email:  
Location: The Bell Building, Room 106.

Hours of Operation:

December Intersession - Wednesday, December 17th through Tuesday, December 23rd:

Phone, Chat, Email, and TUhelp:

  • Wednesday, December 17th and Thursday, December 18th: 8:00 a.m. to 6:00 p.m.
  • Friday, December 19th: 8:00 a.m. to 5:00 p.m.
  • Saturday, December 20th and Sunday, December 21st: Closed
  • Monday, December 22nd: 8:00 a.m. to 5:00 p.m.
  • Tuesday, December 23rd: 8:00 a.m. to 12:00 p.m.

Walk-In:

  • Wednesday, December 17th and Thursday, December 18th: 8:00 a.m. to 5:00 p.m.
  • Friday, December 19th: 8:00 a.m. to 5:00 p.m.
  • Saturday, December 20th and Sunday, December 21st: Closed
  • Monday, December 22nd: 8:00 a.m. to 5:00 p.m.
  • Tuesday, December 23rd: 8:00 a.m. to 12:00 p.m.

Temple University will close for the University Winter Break on Tuesday, December 23rd, at 12:00 p.m. and will reopen on Monday, January 5th, at 8:00 a.m.

After Hours Emergency Grading Support - Friday, December 19th, 2025:

On Friday, December 19th, 2025, from 5:00 p.m. until 11:59 p.m., the Technology Support Center will have staff available to provide after hours Emergency Grading Support.  During the noted window, Faculty and Staff can request assistance by sending an email to  or by submitting a ticket on the TUhelp website.

Troubleshooting Note: If you experience unexpected behavior with the grading application, try clearing your browser cache and restarting the browser, as this may quickly resolve the issue. Instructions for clearing the browser cache and cookies for various browsers (ex: Chrome, Firefox, Safari, Edge) are available at the following website.

Additional information on grading, including Quick Tips documentation, is available from the University Registrar here.

Emergency Winter On-Call Support - Friday, December 26th, Monday, December 29th, Tuesday, December 30th, and Wednesday, December 31st:

Temple University will be closed from the end of business Tuesday, December 23rd, 2025, through Friday, January 2nd, 2026, for the Winter Holiday Break and will reopen on Monday, January 5th, 2026.

However, if you are working to provide critical university services and need to report a system emergency on Friday, December 26th, Monday, December 29th, Tuesday, December 30th, or Wednesday, December 31st, Information Technology Services will have emergency on-call staff available between 8:00 a.m. and 5:00 p.m. To reach the on-call staff, please send email to  or submit a ticket on TUhelp. Information Technology Services will respond to all other inquiries received during the Winter Break when the University reopens on Monday, January 5th, 2026.

January Intersession - Monday, January 5th through Friday, January 9th:

Phone, Chat, Email, TUhelp, and Walk-In:

  • Monday, January 5th through Friday, January 9th: 8:00 a.m. to 5:00 p.m.

Move-In Weekend - Saturday, January 10th and Sunday, January 11th:

Phone, Chat, Email, TUhelp, and Walk-In:

  • Saturday, January 10th: Noon to 5:00 p.m.
  • Sunday, January 11th: Noon to 5:00 p.m.

 

Estimated Inquiry Response Time

Service outages and other reported urgent issues are escalated immediately to the team responsible for the impacted system or service for quick turnaround. Otherwise, ITS works to respond to non-urgent request within two business days. Depending on the complexity of the request, the response may take longer, especially if it requires technical, procedural, or security-related review.

Our Services
  • Faculty/Staff: Need help with your office computer? 
    Submit a request for deskside support using tuhelp.temple.edu. For more information, see Deskside Support for a University-Owned Device.
     
  • Need help with your password?
    The Technology Support Center will assist you if you have forgotten your password and are unable to reset it through the self-service website. However, you must be able to verify your identity either in person or over the phone. The Technology Support Center consultant will guide you through the process.
     
  • Need help with using a Temple University system or application?
    Information Technology Services is happy to help you with supported software. We offer assistance with software that is licensed to you or your Temple University workstation. Sorry, we cannot do your homework for you!
     
  • Need Help With Canvas?
    Canvas is Temple University's Course Management System. The Center for the Advancement of Teaching Instructional Technology Lab team is available to assist faculty with pedagogical Canvas questions. The Instructional Technology Lab team is also available for faculty in-person and phone consultations during business hours. Canvas support is also available 24x7 at 844-683-6439.
     
  • Confused with technology? Experiencing glitches with a Temple University application? Do you feel caught in red tape?
    We will try to assist you with your technology questions or guide you to the right resource that can help you with an Information Technology Services-related issue at the university.
     
  • Does your personal computer need an assessment or has a hardware issue?
    The ITS OWLtech store, located in Pearson Hall, provides hardware repair for Apple, Dell and Lenovo systems. To schedule an appointment, call 215-204-6958 or email  to reach an ITS OWLtech team member. Additionally, appointments can be made online here. 
Supported Platforms

Below are the main platforms supported by Information Technology Services and IT partners across the University:

Windows

  • Windows 11

Mac

  • macOS Sequoia
  • macOS Sonoma

Browsers

We support the current major release of the following browsers:

  • Chrome
  • Firefox
  • Safari

Please note that browser compatibility issues can be introduced at any time by the companies who produce these browsers (Microsoft Edge; Apple Safari; Google Chrome; Mozilla Firefox). If you encounter problems with a particular browser when accessing a university application, please try an alternate browser.

    Learning Management System

    • Canvas

    University-Wide Site Licensed Software

    • Microsoft 365
    • Adobe Creative Cloud
    • Poll Everywhere
    • Zoom (web conferencing)
    Additional Locations

    Ambler Campus
    Information Commons
    Room 106
    580 Meetinghouse Rd
    Ambler, PA 19002
    267-468-8323

    Center City
    1515 Market Street
    Suite 404
    Philadelphia, PA 19102
    215-204-1521

    Harrisburg Campus
    234 Strawberry Square
    Harrisburg, PA 17101
    717-769-1860
    717-232-6400

    Health Sciences Center
    HSC TECH Center
    2nd Floor
    3340 North Broad Street
    Philadelphia, PA 19140
    215-707-8242

    Are you a Temple Health employee or need assistance with Epic or the Patient Portal?

    If you are a Temple Health employee that needs assistance with your hospital workstation or need assistance with a Temple Health system such as Epic or the Patient Portal, you will need to follow up with the Temple Health Help Desk. The Temple Health Help Desk can be reached at (215) 707-7008 or emailed at helpdesk@tuhs.temple.edu. Additionally, if you are on a hospital workstation, you should also be able to request help via the self-service icon on your desktop. The icon is a large orange circle that reads "contact the Help Desk".