Help Desk Consultant Helping Student With Laptop

Technical Support

The Information Technology Services Client Services Team provides assistance for technology related questions to the university community.

Overview

The Information Technology Services Help Desk is staffed by professional consultants and technical student workers who are trained to assist Temple students, faculty, and staff with technical issues.

Live Chat or Request Help:  tuhelp.temple.edu. Faculty/staff can also use this site to request deskside assistance in their offices. Our support team can assist you remotely!
Phone: 215-204-8000
Email:  help@temple.edu
Location: The TECH Center, Room 106.

Hours of Operation:

Spring 2024 Semester - Tuesday, January 16th through Sunday, March 3rd:

Phone, Chat, Email and TUhelp:

  • Monday through Thursday: 8:00 a.m. to 8:30 p.m.*
  • Friday: 8:00 a.m. to 5:00 p.m.
  • Saturday and Sunday: 10:30 a.m. to 7:00 p.m.

Walk-in:

  • Monday through Thursday: 8:00 a.m. to 8:30 p.m.
  • Friday: 8:00 a.m. to 5:00 p.m.
  • Saturday and Sunday: Walk-in services are not available

Spring Break 2024 - Monday, March 4th through Sunday, March 10th:

Phone, Chat, Email and TUhelp:

  • Monday through Thursday: 8:00 a.m. to 8:30 p.m.
  • Friday: 8:00 a.m. to 5:00 p.m.
  • Saturday and Sunday: 10:30 a.m. to 7:00 p.m.

Walk-in:

  • Monday through Sunday: Walk-in services are not available

Spring 2024 Semester Resumes - Monday, March 11th through Tuesday, May 7th:

Phone, Chat, Email and TUhelp:

  • Monday through Thursday: 8:00 a.m. to 8:30 p.m.*
  • Friday: 8:00 a.m. to 5:00 p.m.
  • Saturday and Sunday: 10:30 a.m. to 7:00 p.m.

Walk-in:

  • Monday through Thursday: 8:00 a.m. to 8:30 p.m.
  • Friday: 8:00 a.m. to 5:00 p.m.
  • Saturday and Sunday: Walk-in services are not available

*In addition to our normal hours of operations, the Help Desk provides emergency on call support from 8:30 p.m. to 9:30 p.m. Monday through Thursday. If you are working to provide critical university services and need to report a system problem or you are an instructor teaching a class and need urgent assistance please call (215) 204-8000.