
Technical Support
The Information Technology Services Client Services Team provides assistance for technology related questions to the university community.
Overview
The Information Technology Services Help Desk is staffed by professional consultants and technical student workers who are trained to assist Temple students, faculty, and staff with technical issues.
Live Chat or Request Help: tuhelp.temple.edu. Faculty/staff can also use this site to request deskside assistance in their offices. Our support team can assist you remotely!
Phone: 215-204-8000
Email: help@temple.edu
Location: The TECH Center, Room 106.
Hours of Operation:
Fall 2023 Hours - Monday, August 28th through Sunday, November 18th:
Phone, Chat, Email and TUhelp:
- Monday through Thursday: 8:00 a.m. to 8:30 p.m.*
- Friday: 8:00 a.m. to 5:00 p.m.
- Saturday and Sunday: 10:30 a.m. to 7:00 p.m.
Walk-in:
- Monday through Thursday: 8:00 a.m. to 8:30 p.m.
- Friday: 8:00 a.m.to 5:00 p.m.
- Saturday and Sunday: Walk-in services are not available
Exceptions Below:
- Monday, September 4th: Labor Day / University Holiday - Closed
Fall Break Hours - Monday, November 20th through Sunday, November 26th:
Phone, Chat, Email and TUhelp:
- Monday, November 20th through Wednesday, November 22nd: 8:00 a.m. to 5:00 p.m.
- Thursday, November 23rd through Saturday, November 25th: Thanksgiving / University Holiday - Closed
- Sunday, November 26th: 10:30 a.m. to 7:00 p.m.
Walk-in:
- Monday, November 20th through Wednesday, November 22nd: Walk-in services are not available
- Thursday, November 23rd through Saturday, November 25th: Thanksgiving / University Holiday - Closed
- Sunday, November 26th: Walk-in services are not available
Fall 2023 Hours Resume - Monday, November 27th through Tuesday, December 19th:
Phone, Chat, Email and TUhelp:
- Monday through Thursday: 8:00 a.m. to 8:30 p.m.*
- Friday: 8:00 a.m. to 5:00 p.m.
- Saturday and Sunday: 10:30 a.m. to 7:00 p.m.
Walk-in:
- Monday through Thursday: 8:00 a.m. to 8:30 p.m.
- Friday: 8:00 a.m.to 5:00 p.m.
- Saturday and Sunday: Walk-in services are not available
*In addition to our normal hours of operations, the Help Desk provides emergency on call support from 8:30 p.m. to 9:30 p.m. Monday through Thursday. If you are working to provide critical university services and need to report a system problem or you are an instructor teaching a class and need urgent assistance please call (215) 204-8000.