Service outages and other reported urgent issues are escalated immediately to the team responsible for the impacted system or service for quick turnaround. Otherwise, ITS works to respond to non-urgent request within two business days. Depending on the complexity of the request, the response may take longer, especially if it requires technical, procedural, or security-related review.

• Faculty/Staff: Need help with your office computer? 
  Submit a request for deskside support using tuhelp.temple.edu. For more information, see Deskside Support for a University-Owned Device.
   
• Need help with your password?
  The Help Desk will assist you if you have forgotten your password and are unable to reset it through the self-service website. However, you must be able to verify your identity either in person or over the phone. The Help Desk consultant will guide you through the process.
   
• Need help with using a Temple University system or application?
  Information Technology Services is happy to help you with supported software. We offer assistance with software that is licensed to you or your Temple University workstation. Sorry, we cannot do your homework for you!
   
• Need Help With Canvas?
  Canvas is Temple University's Course Management System. The Center for the Advancement of Teaching Instructional Technology Lab team is available to assist faculty with pedagogical Canvas questions. The Instructional Technology Lab team is also available for faculty in-person and phone consultations during business hours. Canvas support is also available 24x7 at 844-683-6439.
   
• Confused with technology? Experiencing glitches with a Temple University application? Do you feel caught in red tape?
  We will try to assist you with your technology questions or guide you to the right resource that can help you with a Information Technology Services-related issue at the university.
   
• Is your personal computer sick?
  Our Help Desk Clinic provides assistance with computer-related issues. Appointments are on a first-come, first-served basis and last for one hour. If your computer needs more than an hour of work, an appointment will be scheduled for you.

  The ITS Owltech store, located in Pearson Hall, provides hardware repair for Apple, Dell and Lenovo systems. Call 215-204-6958 or email owltech@temple.edu to reach an ITS Owltech team member to schedule an appointment.

Below are the main platforms supported by Information Technology Services and IT partners across the University:

Windows

• Windows 11
• Windows 10

Mac

• macOS Ventura
• macOS Monterey

Browsers

We support the current major release of the following browsers:

• Chrome
• Firefox
• Safari

Please note that browser compatibility issues can be introduced at any time by the companies who produce these browsers (Microsoft Edge; Apple Safari; Google Chrome; Mozilla Firefox). If you encounter problems with a particular browser when accessing a university application, please try an alternate browser.

Learning Management System

• Canvas

University-Wide Site Licensed Software

• Microsoft 365
• Adobe Creative Cloud
• Poll Everywhere
• Zoom (web conferencing)