Technical Support
The Information Technology Services Technology Support Services Team provides assistance for technology related questions to the university community.
Overview
The Information Technology Services Technology Support Center is staffed by professional consultants and technical student workers who are trained to assist Temple students, faculty, and staff with technical issues.
Live Chat or Request Help: tuhelp.temple.edu. Faculty/staff can also use this site to request deskside assistance in their offices. Our support team can assist you remotely!
Phone: 215-204-8000
Email: [click-for-email]
Location: The Bell Building, Room 106.
On Monday, January 20th, due to inclement weather, Administrative offices will open at 10 a.m. The Technology Support Center will be open for Phone, Chat, and TUhelp support at 8:00 a.m. but Walk-in services will begin at 10 a.m.
Hours of Operation:
Spring 2025 Semester - Monday, January 13th through Sunday, March 2nd:
Phone, Chat, Email and TUhelp:
- Monday through Thursday: 8:00 a.m. to 8:30 p.m.*
- Friday: 8:00 a.m. to 5:00 p.m.
- Saturday and Sunday: Closed
Walk-in:
- Monday through Thursday: 8:00 a.m. to 8:30 p.m.
- Friday: 8:00 a.m. to 5:00 p.m.
- Saturday and Sunday: Closed
Spring Break 2025 - Monday, March 3rd through Sunday, March 9th:
Phone, Chat, Email and TUhelp:
- Monday through Friday: 8:00 a.m. to 5:00 p.m.
- Saturday and Sunday: Closed
Walk-in:
- Monday through Friday: 8:00 a.m. to 5:00 p.m.
- Saturday and Sunday: Closed
Spring 2025 Semester Resumes - Monday, March 10th through Tuesday, May 6th:
Phone, Chat, Email and TUhelp:
- Monday through Thursday: 8:00 a.m. to 8:30 p.m.*
- Friday: 8:00 a.m. to 5:00 p.m.
- Saturday and Sunday: Closed
Walk-in:
- Monday through Thursday: 8:00 a.m. to 8:30 p.m.
- Friday: 8:00 a.m. to 5:00 p.m.
- Saturday and Sunday: Closed
*In addition to our normal hours of operations, the Technology Support Center provides emergency on call support from 8:30 p.m. to 10:00 p.m. Monday through Thursday. If you are working to provide critical university services and need to report a system problem or you are an instructor teaching a class and need urgent assistance please call (215) 204-8000.