Help Desk Consultant Helping Student With Laptop

Technical Support

The Information Technology Services Client Services Team provides assistance for technology related questions to the university community.

Overview

The Information Technology Services Help Desk is staffed by professional consultants and technical student workers who are trained to assist Temple students, faculty, and staff with technical issues.

Live Chat or Request Help:  tuhelp.temple.edu. Faculty/staff can also use this site to request deskside assistance in their offices. Our support team can assist you remotely!
Phone: 215-204-8000
Email:  help@temple.edu
Location: The TECH Center, Room 106.

Hours of Operation:

Fall 2022 - Monday, August 22nd through Sunday, November 20th:

Phone, Chat, Email and TUhelp:

  • Monday through Thursday: 8:00 a.m to 8:30 p.m.*
  • Friday: 8:00 a.m. to 5:00 p.m.
  • Saturday and Sunday: 10:30 a.m to 7:00 p.m.

Walk-in:

  • Monday through Thursday: 8:00 a.m. to 8:30 p.m.
  • Friday: 8:00 a.m. to 5:00 p.m.

Exception Below:

  • Monday, September 5th - Labor Day - University Holiday / Closed

*In addition to our normal hours of operations, the Help Desk will be providing emergency on call support from 8:30 p.m. to 9:30 p.m. Monday through Thursday. If you are working to provide critical university services and need to report a system problem or you are an instructor teaching a class and need urgent assistance please call (215) 204-8000.

Fall Break 2022 - Monday, November 21st through Saturday, November 26th:

Phone, Chat, Email and TUhelp:

  • Monday, November 21st through Wednesday, November 23rd: 8:00 a.m. to 5:00 p.m.
  • Thursday, November 24th through Saturday, November 26th: University Holiday / Closed

Walk-in:

  • Monday, November 21st through Wednesday, November 23rd: Help Desk Operating Remotely / Closed
  • Thursday, November 24th through Saturday, November 26th: University Holiday / Closed